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Role Summary
This position is designed to focus on delivering the ultimate patient experience through elevated patient services.
This role is responsible for overseeing the efficient execution of online/pick-up order fulfillment processes and the efficient execution of the delivery fulfillment process and patient deliveries. The Associate Online Order Manager will oversee the entire online/pick-up order fulfillment team and delivery fulfillment team and delivery drivers. In this position your responsibilities include support of company and department goals and objectives, as well as general oversight of daily operational needs.
Key Duties and Responsibilities
Responsible for department scheduling based on business needs.
Oversee the timely execution for processing all online/pick-up order fulfillment to meet the company standard of 2-hours or less as well as the timely execution of all delivery order fulfillment to meet company standards.
Establish processes and assign tasks that create an effective and efficient workplace based on business trend and work environment
Partner with the General Manager to provide coaching, training and development to the fulfillment and delivery teams that is focused on company/service standards and accountability to meeting team specific objectives
Verify team accuracy of order fulfillment and delivery order fulfillment through regular auditing of item descriptions, batch numbers, quantities, and all required order documents.
Monitor all queues within POS system; ensure timely processing and identify opportunities by communicating with the team on issues, concerns and updates
Manage the cancellation process of all expired orders within the POS system
Closely monitor the patient transfer requests and partner with the Shift Supervisor to ensure proactive processing and logistical strategies are executed
Responsible for assisting the delivery drivers with handling and resolving patient issues and escalations during deliveries.
Maintain strictest confidentiality in compliance with DOH and HIPAA guidelines
Maintain good working relationships with other dispensary operating areas as needed.
Perform any other tasks that have been assigned by management.
