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Role Summary
This position is designed to focus on delivering the ultimate patient experience through elevated patient service standards. The Assistant General Manager will oversee the entire store showroom and reception team. The position responsibilities include support of company goals and objectives, as well as general oversight of daily store operation needs.
Key Duties and Responsibilities
Assist the General Manager in planning and implementing strategies to drive service standards and positive sales results.
Responsible for department scheduling based on business needs.
Maintain an ultimate patient experience environment by leading and coaching teams to company service standards
Oversee the daily operations of the store to ensure compliance of DOH regulations and Trulieve?s policies and procedures.
Partner with the General Manager to provide coaching, training, and development to the showroom team that is focused on company/service standards and accountability to meeting team-specific objectives
Monitor Patient Consultant interactions with patients, and ensuring proper verbiage is being used.
Responsible for handling and resolving patient issues and escalations.
Monitor queues in Waitly to ensure timely processing and identify opportunities by communicating with the team on issues, concerns and updates
Maintain knowledge of loss prevention policies and procedures
Maintain the strictest confidentiality in compliance with DOH and HIPAA guidelines
Maintain good working relationships with other store operating areas as needed.
Perform any other tasks that have been assigned by management.
