As an AVP you will be responsible to:
Execute contractual terms with all clients.
Renegotiate all contract extensions including pricing along with the Vice President.
Continuously assess/evaluate the existing processes for improvement/enhancement.
Manage on-going or challenging quality issues across the division, either from client or personnel perspectives.
Responsible for achieving NFP Run the Business (RTB) P&L for each individual account in your responsible vertical. Demonstrate budgeted margin for all clients within the vertical or actionable plans to achieve desired profitability. Performs monthly projections with leadership team.
Responsible for revenue and SARG targets being achieved and proactively drives revenue maximization through the clients. Monitors and tracks SARG opportunities presented and ensure that all clients are contacted. Advises Vice President when circumstances jeopardize achievement of the revenue and SARG targets.
Responsible for all operational and personnel decisions, ensures budgeted contract operating margin and contribution is met or exceeded. Advises Vice President when circumstances jeopardize achievement of the margin, and develops alternative plans for corrective action.
Identify process optimization and cost reduction opportunities in collaboration with the Process Improvement/Quality Team based on client feedback and other relevant data sources.
Monitor complaints to head off potential client issues and proactively alerts Vice President to initiate recovery actions on top priority.
Perform client reviews 100% of client portfolio per month (Executive Summary Meetings) with Accountants to ensure Quatrro is delivering world class service and meeting client SLAs.
Individually contribute to sales growth of division (account management-SARG) by supporting and driving their team to sell additional services to clients or bill separately for out-of-scope work.
Set appropriate organization structure and staffing levels. Responsible for retention of staff and minimizing attrition across the global team.
Create and maintain a winning culture in their division and ensure a positive employee experience.
In order to be successful in this role you will need:
4-year degree in accounting, finance, or business
15+ years of senior leadership key account management or client service management experience. Proven track record of managing accounts of $1M annually and above.
Experience leading diverse, large, high-performing teams.
Personable leader who enjoys developing relationships with clients and staff.
Excellent presentation, written and verbal communication skills.
Strong working knowledge of personal computers, and of Microsoft Word, Excel and PowerPoint
Excellent domain knowledge specifically in Financial Reporting, Accounts Payable, Reconciliations, Accounts Receivables and Payroll working in an automated environment.
Thorough understanding of US GAAP.
Financial leadership within the Retail Accounting Industry strongly preferred
Remote work will be considered for the right candidate
Quatrro Business Support Services is the market leader in providing cost-effective financial and accounting outsourcing solutions, technical support services and a range of affordable business support services for small and midsized businesses across many industries. We utilize best practices to streamline labor intensive processes, resulting in significant cost savings and improved business insight for our clients. If you are interested in working with a rapidly expanding and innovative organization, please apply today!
We are not working with outside staffing or recruitment agencies at this time.