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Purpose & Objective: The Writer/Manager role is critical to the overall success of the business. They are the keeper of the values, the maintainer of the standards, and the leader whom everyone in the shop follows. The person who fills this role will not only lead and manage all aspects of the shop, they will also sell repairs to clients as needed to help the shop reach its sales goals.
Service Writer/Manager Full Benefits after 90 days:
- 5 day work week – NO WEEKENDS
- Competitive Pay
- 12 Days paid time off each year AND 7 paid holidays
- Health/Dental insurance
- Simple IRA with up to 3% company match retirement plan
- Paid Training
- Clean, Well Lit Shop
- Excellent Technicians
- Well established customer base
- Fun and Positive working environment
Job Responsibilities and Duties:
- Manage Employees: Be the leader of the shop’s staff and help them to meet the objectives & sales targets set forth by the company. Enforce and maintain the company’s values, mission, vision and culture policies, and systems. Maintain work schedules, and administer the employment practices of the company in partnership with the administrative office and owner. Provide coaching to employees who aren’t meeting standards or expectations.
- Manage Shop Work-Flow: While maintaining quality standards, maintain a balanced/efficient workflow using the company’s systems such as the “workflow-board”, shop management software, and internal best practices. Assist foreman/lead tech in managing tech workloads by monitoring and dispatching work in order to achieve the best possible results.
- Scheduling: Responsible for scheduling employees as well as customers appropriately as needed.
- Sales: Advise/Recommend/Sell repairs and service to clients using company guidelines and best practices based on technician findings for our customer vehicles.
- Financial Goals: Ensure that daily/weekly/monthly sales and production goals are met. Troubleshoot when goals are missed to find the best and fastest solution.
- Manage Costs: Ensure that costs are kept under control by staff in all areas of the shop and find ways to reduce cost while maintaining the customer service and quality standards of the company.
- Customer Service: Ensure that all customer service interactions are provided to the standards and customer satisfaction that Trinity Automotive expects from all of our team members. Handle all customer service complaints, negative online feedback, and other customer service issues. This may include confronting and assisting frustrated customers. Prevent customer service issues whenever possible by monitoring/ensuring that all the verbal and written commitments/contracts made by staff are being honored. Provide coaching to staff regarding how to give better customer service based on observations made and/or from feedback from clients.
- Liaison: Serve as a liaison between customer and technicians.
- Problem Solving: Finding solutions when a problem is noticed. Working with the entire team to work as a cohesive unit.
- Communication: Must be able to communicate effectively verbally, in writing, texting, emailing, on phone, and in person.
- Strong Computer Skills: Must be able to quickly learn computer software and navigate computers and their systems effectively.
- Other tasks: Allow no job to be too small or beneath oneself. Fill in on tasks as needed to maintain the flow of the shop. Properly delegate responsibilities as necessary. Examples could be: running a shuttle, selling tickets, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed.
Minimum Qualifications:
- Management Experience: Must have at least 2 years experience in any management or supervisory position.
- Sales Experience: Must have at least 3 years sales experience in any sales role or demonstrate an ability to sell.
- Organizational & Focus Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
- Computer Knowledge & Ability: Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs.
- Communication Skills: Must be able to communicate in English fluently, both in verbal and in written form.
- Math Skills: Must possess ability to count. Must know how to perform basic math functions using a calculator.
- Software: Must be able to learn and use software programs effectively. Includes but not limited to email, spreadsheets, word documents, outlook
- Physical Demands:
- Must be able to get into and out of various vehicles without assistance.
- Must be able to drive a motor vehicle with passengers.
- Visually verify information, sometimes with small print
- Frequent standing/sitting/walking for long periods of time
- Lift up to 50lbs repeatedly without assistance
- Frequently reaching overhead and/or bending down below the knees. Able to move, squat, bend, stoop, kneel, and twist without problem/restriction
Job Type: Full-time
Pay: $60,000.00 – $125,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
Supplemental Pay:
- Bonus pay
- Commission pay
Education:
- High school or equivalent (Preferred)
License/Certification:
- Driver’s License (Required)
Work Location: One location
