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Toca Madera re-imagines traditional Mexican cuisine by taking a modern approach pairing locally-sourced ingredients with bold flavors. Our menu is designed to offer an array of options for every eater. Our signature farm-to-glass cocktails use only fresh, seasonal ingredients and our dynamic bar program offers a vast selection of the finest tequilas and mezcals, as well as a rotating selection of wines from across the globe. At Toca Madera, we’ve thoughtfully curated all the elements of the restaurant to elicit an unmatched sensory experience. From our visually stunning design and seductive music to our award-winning menu, let Toca Madera transport you to a world that’s both modern and timeless.
Mission
To oversee all service and sales positions within the FOH department. To drive sales, increase check averages and create hospitality focused service and sales team within the restaurant. Perform all administrative duties related to scheduling, inventory tracking, responding to all guest reviews, process credit card refunds as well as actively oversee tip logs and payroll on a continual basis
Service & Hospitality Manager reports to General Manager
Outcomes & Operational Duties:
Maintenance & build out of all guest facing employee training manuals & service standards. .
Administrative & Reporting
Day to day venue operational duties included but not limited to:
All administrative Opening & closing duties
Operational checklists
DOH standards implementation & upkeep
Employee sales incentives
Leading and driving sales in daily pre-shifts
SevenRooms guest profile management & Upkeep
Togo Platform Management & Audits
Top Line Sales Growth:
Work with General Manager to enforce “perfect service” as outlined by shopper reports and Noble 33 Standards
Work with sales staff to grow check average to targets as outlined by General Manager
Customer Satisfaction:
Yelp! Online review responses & other online platforms management and responses
SevenRooms guest profile management & Upkeep
Assist marketing in monthly e-blast content & ideas
Departmental Scheduling:
Oversight of departmental schedules as assigned by General Manager
Inventory:
Responsible for inventory of all service related items (CGS)
Responsible for ongoing par sheets as well as ordered service items as needed
Hiring & Training:
Solely Responsible for hiring and training of service team
(Bussers, Runners, Servers)
INDMANAGE
