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TN Department of Children’s Services is a diverse organization with multiple opportunities to grow while we serve children and families in Tennessee. We are looking for motivated and career-driven talent who strive to make a difference.
***Applicants must reside in the State of TN***
TN Child Abuse Hotline
- Tennessee Dept. of Children’s Services, Office of Child Safety, Child Abuse/Neglect Hotline.
- The Hotline is considered a Call Center and must function like typical call centers to match the incoming phone and intake volume expectations.
- You MUST be able to type at a minimum 40 words per minute and have a great working knowledge of computer systems (basic computer functionality, Microsoft office, etc).
- Call Center – Open 24/7/365 (including all holidays) – We never close even when other state offices close due to inclement weather. Hotline staff is considered “essential personnel”.
- All calls are recorded for Quality Assurance. We have a very robust Quality Assurance program and every case manager has 2 calls audited every month. QA results are discussed with each case manager every month.
- The Hotline receives on average 500 to 700 phone calls and online/emailed referrals daily, Monday-Friday. Call and intake volume increases and decreases throughout the year based on schools being in session. School referrals make up a large majority of the Hotline’s call and intake volume.
- In addition to phone calls, the Hotline receives online, faxed, emailed, and mailed referrals.
- Often receive general informational calls regarding resource phone numbers.
- Hotline staff do not perform field investigative tasks or have in person contact with the families/children.
- Since the Hotline is a 24hr center, our staff is split among 3 shifts – 1st shift, 2nd shift and 3rd shift.
- Because the Hotline is open 24/7, staff is required to work some holiday shifts. There is a sign up protocol in place.
- Because the Hotline must be staffed appropriately at all times in order to answer the calls for abuse and neglect daily, an On Call schedule is completed each month. This scheduled on call is used whenever the Hotline is short staffed or call volume is high.
- You must arrive at work ON TIME and be signed into your computer and phone by the start of your shift. I.E., if your shift starts at 7:00 am, you are to be here and already signed into your phone and in ready status by 7:00 am.
- Attendance is very important for Hotline staff. If staff is chronically late or absent from their shifts, then the Hotline is not able to appropriately answer our incoming calls regarding Child Abuse and Neglect.
Job Type: Full-time
Pay: From $31,600.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- On call
- Overtime
- Weekend availability
Education:
- Bachelor’s (Required)
Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)
- Day Shift (Required)
Work Location: Multiple Locations
