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The People Experience Manager is an integral part of the People Partnership team and supports positive team experience. This pivotal position acts as a concierge to the people side of the acquisition partnership experience and shares responsibility to being the welcoming face of Thrive Pet Healthcare. Fostering inclusivity, this role also provides relatable comfort to all hospital support team members. Being responsive, approachable, and adaptable is key to relationship building. The PEM works lock step with the Senior Director, People Integrations and Partnership, during the entire acquisition timeframe. Therefore, the PEM supports complete and overall positive experience at all stages of the acquisition process and onboarding of new staff. Keeping an understanding and empathetic view and tone in all acquisition relationships is key to the success of the People Experience Manager. As is, also consistency practices of this position’s duties, contributing to the support and growth of this position and department. Embracing Thrive Pet Healthcare values with a can-do positive attitude is essential for this role.
The ideal person for this role has the ability to make an immediate positive impact, is a fast learner and brings continually fresh ideas as this department grows. Additionally, this person is either ready to or eager to be coached in working directly with doctor’s during a challenging time with conversations that require a high level of emotional intelligence.
Contributions and Responsibilities include but may not be limited to:
…from a Core Value driven lens –
Nurture and champion opportunities to consistently improve the people transition and integration experience.
Actively support and strengthen a sense of belonging and trust as acquired doctors and team members join the company.
Engage as a considerate thought partner offering fresh perspective with a continuous improvement mindset.
With focus on stellar, unexpected, and memorable positive experience support expansion of all lanes of people experience supported by the department.
As a sole or co-presenter, represent the company and support overall brand initiatives at various people onboarding events.
Support administrative needs for all department processes
Ordering, organizing, sending of welcome, transitional, reference, or onboarding materials and gifts.
Support healthy and productive relationships with hospital support staff of acquisition practices.
Assist with communications and interaction cadence as outlined in the department processes.
M&A Culture Surveys; Launch, collection, distribution of information as directed.
Assist with processes (design, and modification) as needed for department continuous business improvement.
Collaborate and support strong communications with cross-functional support teams.
Provide and confirm data integrity and quality assurance in various types of correspondence, including employment sensitive information.
Assist in crafting, storage, and dissemination of document key communications for reference, i.e., support People Diligence Summaries.
Researching, drafting, editing, and storing of staff Welcome/Offer letters or employment agreements and materials.
Submitting and tracking background screens for acquisitions in conjunction with Manager.
Participate in proactive team efforts to achieve departmental and company goals.
Organize events as needed; celebration events and doctor dinner meetings
Follow all organizational and department policies, practices, and procedures.
Travel to and attend acquisition meetings as needed, including Meet & Greet staff announcements both virtual and some onsite visits.
Working with and supporting vendor relationships
Perform other duties as assigned.
Key Abilities, Skills and Experience:
Genuinely care about People and have an attitude of people first.
Enjoy the ability to acutely listen, contribute, engage, and to solicit action from others.
Possess the ability to read your audience, relate, engage, and build trusting relationships on short timelines.
Appreciate a keen understanding of holding ethical and confidential information securely.
Hold a desire to learn and grow in the realm of change management via people acquisitions and to act as a supporter in change management for the newly acquired practices.
Work well independently and with variance in days and hours.
Possess critical thinking and creative problem-solving skills with a jump in and contribute passion.
Ability to manage multiple projects simultaneously with astute attention to detail
Enjoy working in a fast-paced environment,
Care about details in both conversations and deliverables.
A firm and positive “get it done” attitude and a work ethic to match.
Outgoing personality that does not hesitate to jump on a call or camera/video (be on camera) meeting as needed.
Professional but approachable.
Requirements for this role:
5+ years human resource experience
2-5+ years legal employment relations experience
2-5+ years working towards positive employee engagement or DEIB experience
Strong in Microsoft Outlook, Excel, and other Microsoft Office applications.
5+ years previous veterinary hospital or veterinary industry experience
Understanding that hours for this position are not always 8am-5pm. There will be evenings and weekends required at times.
Groomed grammar and verbal skills
SharePoint and or Ironclad knowledge a plus
~20 % Travel is required. Sometimes with short notice.
