DescriptionThe customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties And Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Requirements Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) MUST RESIDE IN CALIFORNIA Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home) Powered by JazzHRRuAAV60rpY Recommended Skills Active Listening Curiosity Customer Demand Planning Customer Experience Customer Service Interactive Voice Response googletag. cmd. push(function() googletag. display(‘div-gpt-ad-1622562035780-0’); ); Apply to this job. Think you’re the perfect candidate? Apply on company site $(‘. external-apply-email-saved’). on(‘click’, function (event) window. ExternalApply = window. open(‘/interstitial?url=https%3A%2F%2Fclick. appcast. io%2Ftrack%2Fdrrfhsf%3Fcs%3Dlxb%26exch%3D4s%26jg%3D42xc%26bid%3DC0azMlPVpDkdRnRifKzXPA%3D%3D%26ob%3DhOKRJXx8TP47CzVNfhA46Q%3D%3D%26rdr%3Dhttps%3A%2F%2Fwww. careerbuilder. com%2Fjobs%3Fkeywords%3Dcustomer-service-representative-%28office-and-administrative-support%29%2526location%3Dlos-angeles%2C-ca’, ‘ExternalApply-j3q7bn66sfwp0z0dr0f’); ); googletag. cmd. push(function() googletag. display(‘div-gpt-ad-1600875440430-0’); ); Help us improve CareerBuilder by providing feedback about this job: Report this job Job ID: LI20-drrfhsf CareerBuilder TIP For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more. By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions. . Estimated Salary: $20 to $28 per hour based on qualifications.