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Introduction
The Wallich is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:
1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse, youth services etc.
2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.
3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.
4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.
The Wallich’s values are of empowerment and treating people with dignity, respect and unconditional positive regard. The Wallich is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.
Project Description
The Gwent Helping End Homelessness project, funded through the National Lottery Community Fund, aims to supercharge what is already working in Gwent to end homelessness by boosting the collective strengths of stakeholders and co-designing and co-delivering services in collaboration with service users.
The Wallich will deliver the project alongside St Giles, Cyfannol Women’s Aid, Welsh Refugee Council, Tai Pawb, Aneurin Bevan University Health Board and Caerphilly County Borough Council.
This exciting pilot will tackle homelessness by adopting a multifaceted and interdependent approach, developing:
- A Peer Mentor programme for the benefit of women with complex needs and people with no recourse to public funds (NRPF)
- Boosting opportunities for employment through exploring a social enterprise model
- Creating a Champions Network for Landlords and Tenants to provide a platform for developing good practice within the sector
- Increase the access to clinical psychological support across the regions and promoting the adoption of trauma informed approaches
- Embedding a culture of co-production
The Service Manager will sit within the Service Innovation & Enhancement team which delivers varied learning, employment, and engagement programmes in order to create meaningful opportunities for a better future.
Purpose of Role
To be responsible for the day-to-day management of the Services which fall under the responsibility of this role, ensuring objectives and targets are met in line with contract requirement and organisational values, working in partnership with internal and external stakeholders where required. To ensure that staff and service users have the best possible support in place, allowing for the service to achieve its main aims and objectives.
This role is subject to a Standard DBS disclosure.
No Agencies.
We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.
Main Duties, Responsibilities and Person Profile
1. To manage the National Lottery Community funded Gwent Helping End Homelessness project, ensure objectives, targets and KPIs are met or surpassed within allocated service budgets whilst operating in line with The Wallich mission, values and aims. Provide guidance operational support to all delivery partners to ensure consistency of approach, direction and understanding.
2. To maintain responsibility for the services in ensuring sufficient staff are recruited and trained, including through receiving both an organisational and local induction, and supported to enable them to deliver their roles in line with Wallich policies and procedures, providing regular supervision and appraisals, as well as taking the lead on any People processes, including but not limited to grievances, disciplinaries, absence and performance management, working in partnership with the People and Talent team.
3. To maintain responsibility for the overall management of the grant, including distribution of sub grants and addressing any budgetary discrepancies. Ensure that project delivery partners are appropriately staffed and resource, are aware of their objectives, outcomes and aims of the project.
4. To work closely with project partners and other strategic stakeholders, provide oversight to the appointed sub steering groups, in order to facilitate to gather and build a degree of understanding of operational needs and pressures across the organisation. To allow for close collaboration between services, manage any disruption to service deliver and maintain equitable working relationships with all project partners.
5. To ensure all policies, procedures and guidance are adhered to by all staff across the service(s), including but not limited to, following lone working procedures and financial administrative processes.
6. To liaise with appointed Evaluator and members of the Evaluation Steering group to co-ordinate on-going and dynamic evaluation of the project, setting milestones for reporting requirements, disseminating findings to funders and stakeholders and implement learnings across the duration of the project.
7. To be responsible for producing performance management data, reports and KPI’s as required for Funders and stakeholders, overseeing service staff to ensure contract management data is produced in a timely manner and to ensure that the Service uses and utilises information systems to a high standard, allowing for accurate auditing of these and financial administrative processes, whilst undertaking any other administrative duties in line with the need of the role.
8. To embed a culture of co-production and use the principles to ensure that individuals with lived experience are provided with an equality of opportunity to express their views, involved with the design and delivery of all aspects of the project and are represented across all levels.
9. To work closely with service staff to explore, develop and test a social enterprise model with the aim of creating meaningful employment opportunities for individuals who have experienced homelessness, whilst also addressing the recruitment needs of the support sector. Work alongside individuals with lived experience to complement existing provision, address stigma and identify any skills, learning and development needs.
10. To support the Head of Service Innovation & Enhancement to deliver actions relating to relevant strategies, attend and contribute to strategic meetings and networks with agencies, building and maintain positive relationships with delivery partners, local authorities, corporates and wider stakeholders. Keep up to date with all local and national legislation, policy and regulations for Education, Training & Employment (ETE), Homelessness, Housing and Safeguarding etc.
The list of tasks is not an exhaustive one and duties may be varied from time to time by the organisation. This job description is subject to regular review.
ORGANISATIONAL VALUES AND POLICIES
All role holders within The Wallich are expected to live the organisational values and to demonstrate throughout the work they do, and the manner in which they do it, these values. In addition, all role holders are expected to either be compliant with, or act as a role model for, organisational policies and requirements.
The Wallich values are:
Courageous – We speak truth to power; we challenge ourselves and each other. We fearlessly pioneer new initiatives. We and our service users have the courage to drive change
Determined – We will not stop. We will continue to strive to make changes, not only for our charity but for the people we support. We will not lose passion or focus, even when it’s hard.
Authentic – We are genuine in our intentions, working on the front line with the people who need us. We walk the path alongside people and use peer experience to inform everything we do.
Compassionate – At all times – always. No matter how many times someone comes to us for help, we will listen, be empathetic and greet them with kindness.
Community – Everybody deserves to belong somewhere. As a team we are family, and we embrace partnership. We strive for inclusion and acceptance of those affected by homeless.
Please find the full job description and person specification attached in the document below. Please refer to this information when completing your application.
Please note we also welcome any applications made in Welsh.
Interviews to be held on the week commencing 9th May 2022.
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