The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.
Hotel Experience Required
The Front Desk Supervisor will: Communicate effectively both verbally and in writing to provide clear direction to staff. Monitor lobby traffic and make staffing adjustments accordingly. Greet guests immediately with a friendly and sincere welcome. Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Non-verbally confirm the room number and rate. Require standing and continual mobility throughout front office area. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks and other forms of payment. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English language. Input messages into the computer. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
Job Type: Full-time
Pay: $20.75 per hour
Benefits:
Schedule:
Supplemental Pay:
Work Location: One location
The Mission: Endeavor Business Media is a rapidly growing US-based B2B media and events company founded in 2017. Endeavor’s mission...
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