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Full Job Description
The CCS Companies is looking to hire a qualified Customer Service
representative with experience in Collections, Business Development or
any previous experience managing a “book” of business.
As
the Customer Service Agent (CSA), Commercial Route you will oversee
the management of dedicated accounts for our commercial clients and
interact with our client’s customers in an effort to negotiate the
best possible payment arrangements and/or identify and resolve
disputes relative to the obligation due.
After bonus, the
average CSA makes between $26.00/hr to $30.00/hr. and there are no
caps on bonus potential!
*Why Work for CCS?*
*
*Bonuses paid biweekly!*
* *Generous Paid Time Off Package of 3
weeks to start*, plus your birthday off and floating holiday in the
summer!
* *No wait period on benefits for all new hires!* You
will be eligible on your first day! Blue Cross/Blue Shield Health and
Dental Package, Vision and FSA options.
* Weekly & Monthly Prizes
and Giveaways – Red Sox/Celtics/Bruins Tickets, Gift Cards and
more!
* *Earn $600 Welcome Bonus just for starting with us!*
* *Excellent Employee Referral program – make an extra $1500
referring great people!*
* Competitive wage and recognition
programs, 401k with employer contributions, paid training, tuition
reimbursement and so much more!
*ESSENTIAL FUNCTIONS:*
* Handles outbound and inbound calls professionally and
knowledgeably, following the appropriate scripts when necessary;
occasionally fields inbound calls with the same professionalism.
* Negotiates payment plans and settlements with our clients
customers based upon client-specific parameters & maintains a
professional and customer-friendly manner with each account.
*
Maintains knowledge and compliance with all applicable federal and
state laws (e.g. FDCPA, UDAAP).
* Identifies disputes promptly
and ensures proper resolution.
* Participates in various
problem-solving and decision-making activities, as required.
*
Demonstrates respect and regard for all clients, visitors, and fellow
employees to ensure a professional, responsible, and courteous working
environment.
* Promotes effective working relationships with
their team and other CCS departments to help achieve
department/company goals and objectives.
* Maintains work areas
and equipment in conditions as required by department standards;
operates assigned equipment and performs all activities in a safe
manner.
* Performs other tasks as may be assigned by
manager/supervisor.
*QUALIFICATIONS:*
* Prefer
two (2) or more years in a phone based customer service position or
collections experience in a service industry.
* Prior collections
experience is required.
* Strong interpersonal and verbal
communications skills.
* Moderate typing skills required (35
wpm).
* Basic math and written communication skills.
*
Bilingual/multilingual language skills desirable.
* Ability to be
receptive to feedback, willing to learn.
* Ability to be
receptive and responsive to change and to embrace continuous
improvement.
* Ability to maintain a predictable and consistent
full-time work schedule.
*EDUCATION REQUIREMENTS:*
* High school diploma or GED equivalent required.
Job
Type: Full-time
Pay: $52,000.00 – $62,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental
insurance
* Health insurance
* Paid time off
* Referral
program
* Vision insurance
Experience level:
* 3
years
Shift:
* 8 hour shift
* Day shift
Weekly day
range:
* Monday to Friday
* No weekends
Work
setting:
* Call center
* In-person
Education:
* High school or equivalent (Required)
Experience:
* Commercial Collections, Sales or Business
Development: 2 years (Preferred)
Work Location: In
person
