The Car Park, LLC Looking for Call Center Assistant General Manager (AGM) at Boise, ID Full Time

WHO WE ARE

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where each of us play a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities and career progression.

The Car Park is a rapidly growing parking and mobility management company that operates more than 400 locations within our portfolio across the United States, including remote management services, to some of the nation’s largest commercial property owners and managers. We are experts at meeting the unique needs of the markets we serve including municipalities, healthcare, airports, events, hospitality, office, retail, and universities. We leverage cutting-edge technology combined with outstanding client and customer care to provide a boutique customer service experience that is unmatched in our industry.

WHO WE NEED

Are you ready for the next step in your career and have 2+ years of call center or related experience in a supervisory role? We are looking for a professional that leads by positive example, has a great sense of humor, is committed to providing their team with the training, tools and coaching necessary for success, and wants to provide truly exceptional service to our clients and customers.

This isn’t your typical call center. We’re a smaller group delivering a boutique experience that’s main goal Is quality. This position provides support to the General Manager and oversees the day-to-day in-house call center operations. These daily operations include scheduling team members, ensuring appropriate staffing, and responding to customer and client inquiries. This position also ensures that each parking location’s operations are performed in a professional and responsive manner while meeting all contractual obligations.

• Promote client relationship development through outstanding communication.
• Oversee daily activities of parking garages to maximize scheduling and real time utilization of Team Members.
• Coordinate with on location field teams to dispatch needed services.
• Responsible for department H.R. related duties including onboarding, training, PTO approvals and offboarding team members.
• Ensure that operational guidelines, security, revenue control and customer service procedures are implemented and adhered to.
• Recommend and implement plans or programs to improve job processes, reporting and analytics.

IDEAL CANDIDATE SKILLS

• Basic knowledge of financial reporting and budget responsibility.
• Strong MS Office skills.
• Ability to lead workforce teams of both professional and front-line employees.
• Excellent organizational, problem-solving and time management skills.
• Exceptional verbal and written communications skills.
• Excellent problem-solving skills
• Ability to remain driven to ensure the best possible support and customer service.
• Time management and prioritization skills.

MINIMUM REQUIRED QUALIFICATIONS

• A high school diploma or GED.
• 2 years of relevant management or supervisory experience

BENEFITS WE OFFER

• 18 days of Recharging your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement
• Medical, Dental, Vision
• Flexible and health spending accounts
• Short term disability
• Critical illness and accident benefits
• Life insurance, tuition reimbursement
• 401(k) and more are available to eligible Team Members
• There’s also the opportunity to work with a genuinely awesome team of co-workers

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. That’s not marketing lingo, it’s the truth. Come meet us and you be the judge.

***Equal Employment Opportunity

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Application Question(s):

• Please provide a valid email address.

Work Location: One location