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Company Background
Our client is one of the top-performing banking institutions in the United States. They have over $50B in assets and are growing through both organic and inorganic expansion. They are a fast-growing company offering specialized, full-service account support and maintenance in key markets nationwide.
The Position
The Mortgage Warehouse Operations Support Manager is responsible for managing a team that reviews and reports any issues in post-closing collateral documents. The Manager will optimize workflows and work closely with the IT team to build new internal and external systems.
Primary responsibilities include:
- Assisting and supervising a team of Collateral Specialists to review collateral documents and ensure pledged loans match the documents provided by customers
- Working with the IT team to build end-to-end systems to capture each step for a non-standard customer unique process flow from inception to paid-off
- Building systems visible to customers on a web portal
- Managing the full workflow process from document received, reviewed, and reported to released and shipped out
- Providing exceptional customer service, mentoring others, and driving process improvements
Qualifications and Candidate Background
The ideal candidate will have:
- Bachelor’s degree is a must
- Previous leadership required
- 20+ years of direct, related experience
- Strong communication skills, especially speaking and listening skills
- Technology Aptitude: (1) Complex Excel aptitude desired, including Pivot Tables and VBA, (2) Basic SQL skills a plus, (3) Ability to map complex, interdepartmental workflow processes
- Mortgage Theory and Experience: (1) Deep knowledge of mortgage collateral documentation, i.e., Promissory note, Allonges, Security Instruments and assignments, (2) Intermediate to advanced knowledge of general banking operations, loan servicing and administration, treasury management and/or other commercial banking products and services, (3) Intermediate to advanced knowledge of applicable residential and commercial mortgage regulatory and legal compliance obligations, rules and regulations, industry standards and practices, (4) Default mortgage servicing theory and waterfall resolution practices are helpful
Location
The role is in Biltmore, AZ.
Job Type: Full-time
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Phoenix, AZ: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
