The key responsibilities of this function include:
Resolution of member queries/requests within defined TAT for workspace allocated service requests and tickets.
Onboarding of new members – Logins/Verification of logins.
Member Engagement -:
§ Holiday Planning Calls.
§ Health Check Calls.
§ Referral generation Calling.
§ Upselling Calls.
§ EMI foreclosure calls.
§ Calling to invite members for events held locally.
4. Revenue Generation
Through referral generation from existing members
Upselling the product to existing members
Fore-Closures of the payment plan
Ensuring members are happy and they should share positive feedback to impact the CAPS.
Coordination with internal and external stakeholders for membership related queries/discrepancies.
Member walk-ins in the branch to be attended for requests/queries resolution.
Job Type: Full-time
Salary: From $38,000.00 per month
Weekly day range:
Work Location: Remote
Speak with the employer
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