Taggd Looking for Member Experience Manager at Remote Full Time

Job Description:
The key responsibilities of this function include:

Resolution of member queries/requests within defined TAT for workspace allocated service requests and tickets.

Onboarding of new members – Logins/Verification of logins.

Member Engagement -:

• Reaching out to members through outbound calls

§ Holiday Planning Calls.

§ Health Check Calls.

§ Referral generation Calling.

§ Upselling Calls.

§ EMI foreclosure calls.

§ Calling to invite members for events held locally.

• Member connects through home visits /field visits on a regular basis.
• Member connects through events held at venues local/outstation .

4. Revenue Generation

Through referral generation from existing members

Upselling the product to existing members

Fore-Closures of the payment plan

Ensuring members are happy and they should share positive feedback to impact the CAPS.

Coordination with internal and external stakeholders for membership related queries/discrepancies.

Member walk-ins in the branch to be attended for requests/queries resolution.

Job Type: Full-time

Salary: From $38,000.00 per month

Benefits:

• Flexible schedule
• Health insurance

Experience level:

• 1 year
• 2 years
• 4 years
• 5 years

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote

Speak with the employer
+91 6280411972