Tactacam LLC is a rapidly growing company that has expanded in the last 8 yrs to 150M+ in revenue and over 500,000 active customers through our hardware and subscription based programs. We are focused on creative and innovative customer loyalty and retention programs to drive our organization into the future. We are looking for a special individual to lead multiple divisions that make up our customer success teams.
The Manager, Customer Support leads a 2 – 3 teams of customer support specialists (each led by a Team Leader) who deliver exceptional service experience to Tactacam customers across all phases of the customer journey including onboarding, technical support, and billing support. The successful candidate will be a dynamic, positive, motivating leader with the ability to infuse their team with a relentless drive to maximize customer retention, reduce customer effort, and increase operational efficiency.
Required Qualifications / Experience:
Preferred Qualifications / Experience:
Job Type: Full-time
Pay: $60,000.00 – $85,000.00 per year
Work Location: Remote