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General Summary Description
The Performance Excellence Manager is responsible for developing and executing strategies to achieve organizational performance excellence that leads to improved financial and non-financial performance and cultural buy-in. This is a pivotal role within our Company that acts as a trusted business partner, ambassador and change agent for process and performance excellence.
Duties/Responsibilities
Analyze current performance and develop strategies to improve organizational performance
Work with senior leaders to establish standards and metrics to measure performance and evaluate progress
Guide and support the effective prioritization of process improvement initiatives
Create and present business cases to support the investment, benefits and timelines for initiatives
Facilitate cross-functional collaboration among teams to gain buy-in and ownership
Develop and implement improvement initiatives to ensure organizational goals are met
Regularly report on performance
Develop and deliver standard operating procedures and training materials to support performance excellence
Monitor and evaluate the sustained effectiveness of improvement initiatives
Develop and maintain effective working relationships with stakeholders
Ensure ongoing compliance with policies, procedures, and regulations
Champion a culture of operational excellence and continuous improvement
Inspire, influence, and deliver new ways of working collaboratively within the business, driving efficiency and performance excellence to ensure maximum value
Minimum Requirements, Abilities and Expectations
Bachelor s degree, preferably in a business or engineering discipline
MBA preferred but not required
10+ years of related professional experience including 5+ years of management experience
Significant experience with Lean, Six Sigma or similar process improvement discipline
Experience leading and driving change within a complex organization, working to engage and align functions and processes to benchmark, embed and implement sustained and successful transformation and delivery against key business objectives
Wide ranging knowledge of relevant process improvement techniques and change/project management methods
Significant experience managing resources and activities focused on delivering operational performance and continuous improvement
Proven experience at influencing team members at all levels of the organization
Ability to successfully bring together and drive cooperation across diverse teams with potentially conflicting goals and objectives
Ability to successfully prioritize and handle multiple tasks
Strong decision making and time management skills
Excellent written and oral communication skills
Core Competencies
Compassion: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information.
Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn t show frustration when resisted or blocked; is a settling influence in a crisis.
Command Skills: Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn t afraid to end and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges.
Managing and Measuring Work: Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
Innovation Management: Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.
Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
