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Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.
Who We Want
Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members
Goal-oriented orchestrators. People who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing to the right activities that lead to success.
Network builders. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.
What You Will Do
Leads the team to provide outstanding service to customers, both internal and external for all requests.
Manages resources throughout the day and effectively addresses team escalations.
Will partner with other supervisors and team leads to deliver on departmental requirements, needs, and goals.
Will direct the success of assigned team by managing people, equipment, and workload/capacity to meet customer needs.
Effectively addresses issues that arise with the team throughout the day.
Drives team continuous improvement initiatives.
Collaborate with Operations and Distribution to ensure the order to shipment process is efficient and supports the customer’s needs.
Interview, hire, train, develop, and engage top talent while ensuring a pipeline of talent is established for future roles.
Utilize SAP, Salesforce.com, MS Office Suite, Teams, GIM, Genesys.
What You Need
5+ years experience required/ 2+ years of leadership experience preferred.
Bachelor’s degree required.
Ability to provide feedback to team members.
Experience with SAP, Genesys, Salesforce.com, MS Office Suite, Lean process improvement preferred.
$54,200 – $112,700 salary plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/
About Stryker
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
