Streamworks, LLC Hiring for Account Manager – IWM Job at Blaine, MN Full Time

Summary:

As an Account Manager, you’ll be involved with learning our clients’ business to help develop and grow relationships that add value to client and our agency. You’ll be responsible for leading and collaborating to create great work that’s well executed to ensure high client satisfaction and account growth.

Job Responsibilities:

• Responsible for all client communications, client deliverables and conflict resolution once a new client project is kicked off.
• Experience managing core agency services such as, but not limited to, creative/branding, digital marketing, print, and web.
• Reviews all major deliverables to ensure quality standards and client expectations are met.
• Ensure that client issues are dealt with in an efficient manner, informing the sales team members and leadership of any problems that may arise.
• Conduct client meetings in a professional client-centric manner.
• Coordinate with project management team daily to ensure timely delivery of projects.
• Identify up-sell and cross-sell growth opportunities. Pitch new ideas to current clients to ensure retention.
• Help prepare and present new client proposals alongside a Business Developer.
• Work closely with the creative, web, and digital teams in order to maintain a continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project.
• Ensure that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• Communicates the client’s goals and represent the client’s interests to the internal team at IWM.
• Provide consistent communication between the client and team, to provide strong team representation and set proper client expectations.
• Understand company capabilities and services to accurately communicate all offerings to the client.
• Provide excellent customer service to prevent client attrition.
• Building relationships with clients based on trust and respect.
• Collecting and analyzing data to learn more about consumer behavior.
• Maintaining updated knowledge of company products and services.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.
• Other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications:

• Knowledge of traditional marketing/advertising, digital, social as well as emerging medias.
• Email, social media and inbound marketing experience preferred.
• Highly self-motivated, goal-oriented and driven by success.
• Strong organizational, analytical and logical problem solving skills.
• Professional demeanor.
• Ability to thrive in a flexible work environment, and adapt to change.
• Ability to prioritize and handle multiple tasks in a dynamic environment.
• Proficient in Microsoft Office and knowledge of Macintosh platform.
• CRM and Project Management software experience preferred

Education and/or Experience:

• Bachelor’s degree in Advertising, Marketing, or Communications preferred.
• 3+ years of marketing agency experience
• 3+ years consulting and growing existing client base utilizing the following services:
  • Creative & Branding
  • Web services
  • Paid & organic digital marketing
  • Print marketing

Security and Confidentiality Responsibilities:

• In this role you will be trusted with confidential information as well as protected health information.*
• Understand all of the information security policies that make up the Streamworks Information Security Program
• Use Streamworks information and other information-related resources in compliance with all Streamworks Information Security Policies
• Seek guidance from the Security Team on information security related matters that are not clear
• Communicate with the Streamworks Security Team regularly by providing feedback

Capabilities:

• Organizational, analytical and project management skills.
• Ability to generate excitement and enthusiasm for the organization.
• Problem solving skills, including the desire and willingness to innovate, receive feedback, and refine approach.
• Ability to multi-task.
• Other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, use hands, and reach with hands and arms.

We invite you to apply in person or on our company website

Streamworks

3640 Pheasant Ridge Drive NE

Blaine, MN 55449

• Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
• All offers on employment will be subject to the successful completion of a background check