Additional Notes:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Bachelor’s degree or four year equivalent preferred
Minimum of 2-3 years’ experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations
In-depth understanding of IT or BPO industry dynamics
Critical thinking and problem solving skills
High tolerance/evolved ability to lead and manage ambiguous situations
Excellent relationship skills
Superior verbal, written, facility and presentation skills
Collaboration and team leadership abilities
Effective time and project management skills
ITIL Foundations experience a plus (for ITO Service Delivery)
Attendance and schedule adherence are requirements of this position
Some travel will be required
May require additional project-specific training