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Position Description:
The PCM lead will join a global team where strategy, planning and execution share a common schedule and plan. The NA PCM Lead will be focused on Google to MS 365 communications and training (while other regions may be migrating from an existing MS platform).
Represent NA region in the global meetings
Attend weekly team meetings with PCM Tower
Interface with MS ACM team for strategy/status
Provide information, access to people and resources, systems, and a work environment to MS.
Participate in workshops or meetings in order to gather required information.
Schedule interviews with stakeholders and target users.
Name executive business and IT sponsors and commit them to their assigned roles in the governance structure.
Name change management lead and team and commit them to their assigned roles in the governance structure.
Liaison between the Customer human resources (HR) department who will grant access to anonymized data that includes a breakdown of employees by role across target geographies and office locations. This information will be used to develop targeted communications and an adoption strategy.
Create PCM plan
Create weekly status reports
Present full PCM status to regional program sponsor on a quarterly (at minimum) basis
Manage communications lead in NA
Create and manage project schedule, issues, risks, decisions – roll up status to program level
Implement communication plan – coordinate with communications teams in NA – corporate comm, EUS comm lead
Socialize PCM plan and strategy with NA executive leadership
Create the MS Collaboration Champions (CC) and Coach network
Conduct weekly meetings with MS CC team
Staff and manage all adoption related activities
Work with the Microsoft consultant to conduct workshops and develop scenarios.
Coordinate the scenario prioritization workshop with leaders who can make decisions about change.
Communicate and coordinate user participation in the survey. Promote user participation in the survey
Provide Microsoft with access to survey data.
Build adoption metrics, collect, analyze, report, manage, and solve issues
Manage day-to-day activities of the project.
Coordinate the activities of the team to deliver deliverables according to the project schedule.
Launch roadshow of MS Migration program to all business areas/CC teams
Manage CC network – communications, waterfall information, townhalls, presentations, workshops, adoption labs
Manage and execute training plan
Work with LMS team for creation of MS training catalog
Create/Update global portal – NA regional differences (if any)
Create bi-weekly newsletter (if defined in strategy) or comm campaign
Review (including translations) all communications with NA Comm specialist and global team
Execute adoption strategy (TBD)
Manage 8 main pillars of PCM: sponsorship, coaching, change network, communications, training, measurement, resistance management and recognition practices
Participate in necessary workshops or meetings to gather required information.
Commit executive sponsors, members of the change network, manager coalition, communications, and training and learning to appropriate roles and responsibilities as needed to support the change
Send communications
Conduct end user formal technical training. (A partner or Microsoft subcontractor can be assigned to do this work)
Carry out sponsorship activities.
Fulfill change network responsibilities
Recognize and reward the observed behavioral changes that were defined in the Assessment phase.
Manage resistance.
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