3. 8 Quick Apply Full-time 10 hours ago Full Job Description Stefanini Group is hiring! Exciting opportunity awaits, let us help you get started! Click Apply now or you may call: (248) 263-8681 / email: jay. . singh@stefanini. com for faster processing! Responsibilities Provide swift and professional IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Installation, maintenance, troubleshooting and repair work on computers, laptops, printers and plotters from various equipment manufacturers. . Asset Management, disposal of hardware, installation, providing tutorial, monitor troubleshooting. 3 years of break-fix, hardware support Ticketing system experience with ServiceNow preferred Excellent proven track record supporting clients in a financial environment helpful but not required Excellent proven customer service based approach Proven ability to prioritize tasks and issues according to the business impact Good written and verbal communication skills Good time management skills Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team Flexible and proactive with a will do’ attitude Takes responsibility and follows through on issues to closure and root cause resolution Only fully vaccinated candidates will be considered. . This is a requirement to work in our client’s facility. Dress Code: Business casual Quick Apply. .