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Description of Work
Salary Grade:NC08 Recruitment Range: $36,682.00 – $39,000.00
The North Carolina Department of Revenue is accepting applications for an Administrative Specialist I/Payment Processor. The Payment Processor serves as a team member of the Payments and Data Processing Unit which is responsible for timely and accurately processing payments received by the Taxpayer Assistance and Collection Division from installment payment plans and garnishments. The selected candidate may work from either the Raleigh or Rocky Mount office. The primary purpose of the position is to process payments received from taxpayers, financial institutions, and employers in a timely and accurate manner. N.C. General Statute 147-77 requires that all state agencies are required to deposit all funds daily; however, due to the volume received by the Department of Revenue, payments are expected to be deposited in the bank within three days of receipt.
The work environment for this team is fast-paced and requires diligence, attention to detail, accuracy, and the ability to adapt easily to change.
Payment submissions made by taxpayers, employers, and financial institutions with sufficient information may only require the creation and processing of a manual voucher. However, payment submissions that lack sufficient information are exceptions that require additional research in various computer applications at the Department of Revenue including, but not limited to, ITAS and/or interaction with the taxpayer, employer, or financial institution. This position is responsible for creating and processing vouchers for garnishment payments received from financial institutions and/or employers as well as researching payments received without sufficient information.
At the North Carolina Department of Revenue our mission is to fund public services benefiting the people of North Carolina, we administer the tax laws and collect taxes due in an impartial, consistent, secure, and efficient manner. Together we are a SMART organization because we: Safeguard customer information; Maintain a knowledgeable workforce; Achieve a high level of understanding and compliance; Respond with accurate information through innovative services; and Treat our customers fairly. Through modernization efforts in technology we believe we’ve set a high standard that other agencies will admire. As an employer, we offer excellent benefits, stable work environment, competitive salaries, defined career paths, and training programs that will enable you to be successful. Knowledge, Skills and Abilities / Competencies
- Ability to work well in a fast-paced payments processing environment
- Ability to adapt effectively to changes in work priorities
- Ability to key 7,000 KPH with 95% accuracy
- Ability to work well in an effective, collaborative team environment
- Ability to input information quickly and accurately from several tax schedules into a computer database
- Ability to prioritize and meet deadlines with a high degree of accuracy, efficiency, and attention to detail due to high volumes and the consequences of errors
- Ability to use a calculator efficiently and accurately in processing correspondence
- Excellent verbal and written communication skills
- Strong interpersonal and customer service skills
- Ability to perform basic math computations
Minimum Education And Experience Requirements
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. Seeoshr.nc.gov/experience-guidefor details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience. Supplemental and Contact Information
The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible. DOR selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. “Tax compliance” is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
If selected for an interview, you may have the option to interview via telephone and/or other method as technology allows.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. “See Resume” or “See Attachment” will NOT be accepted.
Applicants eligible for veteran’s preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ’s information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or [email protected]. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-814-1172.
NC Department of Revenue
Human Resources Division
919-814-1200
