Call Center Manager – Medicaid Eligibility – State of Alaska
Overview:
The State of Alaska will hire and train a team of staff working remotely to support Medicaid eligibility operations. The Call Center Manager is a supervisory position responsible for overseeing and coordinating call center operations of up to 75 Eligibility Associates, 7 Supervisors. The Call Center Manager will work in partnership with the Trainer/QA performing customer service related to eligibility processes to Alaska’s citizens. Responsibilities require independent decision making and judgment on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
Responsibilities:
The Call Center Manager will manage call center operations for the State of Alaska Medicaid Eligibility Support Project.
Knowledge, Skills, and Certifications:
To qualify for this position, the candidate must have training, education, or experience in office and administrative support work that demonstrates:
1) competency in applying a solid knowledge of the principles and practices of quality assurance and training to staff to perform complex work in assisting the public with social services that have an eligibility or compliance component; and
2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
Minimum Qualifications:
Location:
The work will be performed remotely during the hours of Alaska Standard Time (AKST).
Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides the following reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an e-Verify participant.
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