Squam Lake Inn Looking for Assistant Manager at Holderness, NH Full Time

This management position is responsible for the daily operations of our 10 room inn located near Squam Lake. We are a small, family owned and operated business looking to add to our team. This position is a key part of our business and the individual hired would work closely with both owners and other members of management. Responsibilities include: assisting restaurant and inn guests, ensuring cleaning standards are being met, ensuring the level of quality of service and product are consistently being met, and ensuring daily tasks are completed to the best of their ability. This person is the acting property manager when on duty. Days of the week we’re looking for are Monday-Wednesday. Weekend availability only needed when filling in for management.

Core Work Activities

• Assisting in Management of Restaurant and Inn
• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides constructive feedback to front of house staff
• Checking-in/Checking-out hotel guests

Conducting Day-to-Day Operations

• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates any issues regarding food quality and service levels.
• Monitors alcohol beverage service in compliance with local laws and company policy.
• Answers phones and checks voicemails when needed.
• Takes inn and restaurant reservations.
• Checks and responds to guest Whistle messages.
• Have a thorough understanding of POS system.
• Checkin guests arriving at the inn and providing assistance with their stay.
• Collaborate with owners on fresh ideas, new product, fun services, etc.

Providing Exceptional Guest Service for the Inn and Restaurant

• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service and operational needs are met.
• Handles guest problems and complaints, seeking assistance as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of guest satisfaction results with employees.
• Meets and greets guests.

Conducting Human Resource Activities

• Supervises on-going training for new hires.
• Uses all available on the job training tools for employees.
• Communicates performance expectations to employees.

Other

• Position would begin April 2023
• Hourly rate based upon experience.

Job Type: Part-time

Pay: $18.00 – $28.00 per hour

Benefits:

• Employee discount
• Paid training

Restaurant type:

• Fine dining restaurant

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Holderness, NH 03245: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hospitality: 1 year (Required)
• Management: 1 year (Required)

Work Location: One location