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Sphere, powered by TrustCommerce, is a leading provider of end-to-end integrated payments, security software, payments gateway and merchant acquiring products and services. Sphere serves a variety of companies from the largest insurance and healthcare providers in the US to small local businesses across a range of end-markets, including healthcare, restaurant, retail, parking, education, transportation, and insurance. We offer a dynamic, fast-paced environment where we are dedicated to helping our employees succeed, as well as offer a generous benefits package including a no-waiting-period health insurance program. As a “little, big company”, Sphere is private equity-backed with experienced executives while also small and nimble enough to move quickly with hands-on leaders.
Description
Account Management is responsible for maintaining long-term relationships with key clients; developing business relationships, identifying new revenue opportunities, and increasing current revenue streams. The Account Manager will fulfill objectives by combining communication, sales, and relationship management skills.
We strive to create a workplace culture in which individuals can be their authentic selves while working towards our company mission. We don’t solely search for perfect candidates; we look for candidates that are invested in helping us improve while also improving themselves.
Essential Functions
- Establishes and maintains positive rapport with an assigned group of existing customers, gathering knowledge of each customer’s products, services, and methods of accepting payments to foster solid and productive relationships.
- Manages day to day business needs of all account relationships within an assigned portfolio, through verbal and written communication as well as onsite client visits as is necessary.
- Maintains comprehensive knowledge of all Sphere products and services including changes within the payment processing industry; using that knowledge to support, communicate, and maintain long-term client relationships.
- Ensures the client’s needs are being addressed efficiently; works closely with the various departments within Sphere to ensure the highest level of support for each client. Assists in managing client’s strategic initiatives and project requests. Coordinates discussions with clients and Sphere subject matter experts to assist as necessary.
- Consults with clients regarding business critical needs, making recommendations to client or to internal teams based on knowledge, previous experience, and judgment.
- Manages contractual obligations; being an advocate for an assigned portfolio of accounts and for Sphere. Reviews invoices within an assigned portfolio for accuracy. Assists with obtaining payment for outstanding invoice payments.
- Presents new products, services, and/or partnerships as released; potentially assists with drafting, reviewing, and editing copy including documentation, periodical content, press releases, and other client-facing communication.
- Develops and maintains industry expertise, establishing a profile within the industry by attending professional conferences or industry related networking events.
Requirements
Knowledge, Skills, Abilities
- Must thrive in a fast-paced, dynamic, and diverse environment.
- Excellent written, presentation and verbal communication skills.
- Detail-oriented team player with excellent interpersonal skills, good organizational, planning, presentation and problem solving skills.
- Ability to clearly summarize and consolidate complex information from multiple sources and professionally convey concepts verbally and written.
- Proficient in PowerPoint, Excel, Word and SalesForce. Familiarity with Visio and Project preferred.
- Understanding of transaction processing, PCI DSS knowledge preferred.
- Must be self-motivated and able to work independently with minimal supervision toward the achievement of personal and team goals. Willing to go the extra mile.
- Maintain high energy level, creating comfortable rapport with clients, partners and internal team members.
- Bachelor’s degree in business administration, accounting, marketing or other related fields.
- Minimum 5 years of experience in the payment processing industry with business development, client relationship management, and direct sales/service for top-tier corporations.
- Minimum 2 years of experience managing large or complex client relationships.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Note: Successful applicants must submit to a pre-employment background check and drug screen.
The base salary range represents the anticipated low and high end of the Sphere salary range for this position. Actual salaries will vary and be based on various factors, such as candidate’s qualifications, skills, competencies, and proficiency for the role. The base salary is one component of Sphere’s total compensation package for employees. Other rewards and benefits include, health and dental insurance, STD/LTD, and accident and life insurance to name just a few!
Disclaimer: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Sphere is committed to a diverse and inclusive workplace. Sphere is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
