Spectrum Looking for Supervisor, Real Estate Records & Portfolio at Saint Louis, Missouri Full Time

JOB SUMMARY
This position serves as a key member of the Real Estate Records and Portfolio Management team. It is responsible for supervising a RE Records & Portfolio Specialist position as well as day-to-day lease complex administration services within an assigned area of Charter’s owned and leased portfolio. With an intense focus on data integrity, accuracy and process consistency, this position will partner with teams within Corporate Services, business stakeholders and legal counsel. Additionally, this role will be responsible for developing and maintaining relationships with attorneys, landlords and other relevant third-party consultants that support Charter’s real estate initiatives and may serve as back-up support for other duties and special projects as needed.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Full scope property and lease administration services
• Assist Portfolio and Records Management Manager with designing, producing, and review of selected monthly/quarterly reports
• Train new RE Records & Portfolio Specialists
• Oversee the daily activities of the specialists to ensure work is complete and deadlines are met
• Assess work performance and identify areas needing improvement with constructive feedback and coaching and performance reviews, rewards, recognition
• Abstract and interpret complex or higher dollar value commercial lease documents (leases, amendments, subleases)
• Responsible for rent analysis and rent payment processing
• Vendor/landlord relationship management
• Review annual landlord reconciliation statements and real estate tax calculations to ensure accuracy and lease compliance
• Responsible for data entry and data management of lease documents
• Track and maintain critical dates
• Draft landlord notices, coordinating legal review and obtaining signatures for SNDAs, estoppels, and other transaction related documents
• Respond to questions with regard to procedures, lease interpretation, and billing calculations
• Resolve issues that arise in the normal course of the work
• Recommend/implement new or improved procedures to increase operating efficiency and reduce redundancy
• Special projects as assigned by manager
• Backup support as needed
• Perform other duties

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Prior experience with using a lease administration database
• Proven ability to interpret complex commercial lease language
• Proven customer service skills to include handling escalated situations
• Advanced and proven financial/analytical skills
• Demonstrated oral and written communication skills
• Detailed oriented
• Proven ability to work independently and within a team environment
• Ability to build successful working relationships and positively influence business partners
• Ability to multi-task, work successfully under pressure and effectively manage time and workload Advanced proficiency in Microsoft Office (Word, Excel, and Outlook) with the capability to master company specific databases / programs
• Basic math skills
• Demonstrated experience in increasing levels of responsibilities

Required Education
Bachelor’s degree or equivalent experience

Required Related Work Experience and Number of Years
Real Estate experience 5+

PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge

WORKING CONDITIONS
Office environment
Some travel may be required (approx. 10%)

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