JOB SUMMARY
DevOps Engineer has a passion for deploying software solutions that use the most current technologies and improve the customers’ experience. Responsible for both divisional and national product deployments, and supports server software installations performed by development, test, and deployment teams. Perform production support tasks including troubleshooting of system and data issues for both divisional and national systems. First line of contact for production issues.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Work with operations teams to create dashboards, canned report and reflow scripts.
Write automated scripts to resolve biller related single customer issues.
Work with Billing Integration Team and IT team to develop or resolve Mobile billing issues
Monitor systems performance, reliability, and daily data processing.
Participate in project-related stand-up meetings.
Review and provide feedback for all external facing user documentation, including on-line help.
Provide documentation support as necessary.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English Extensive experience packaging and delivering software to a production environment.
Well-versed in automating software deployments using tools (Python).
Ability to problem solve, identifying and resolving complex issues as part of a team.
Experience with AppDynamics
Experience with Splunk
Experience with UIPath
Experience in writing complex SQL queries.
Experience with Linux shell scripting environments like bash.
Experience in BigData and its tools and technologies such as Hive, Spark, HBase etc.
Ability to work under limited direction, and handle multiple assignments simultaneously.
Demonstrated verbal and written communication skills.
Thorough understanding of the Agile Software Development Lifecycle (SDLC).
Demonstrated in-depth leadership with ability to facilitate team consensus, and interact with both leadership and implementation teams.
Required Education
Bachelor’s Degree or technical field or work experience
Required Related Work Experience and Number of Years
Dynamic scripting languages – 3
Deploying software – 3
Linux or other Unix systems – 3
WORKING CONDITIONS
Office environment
ESW330 335278 335278BR
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