SPECTRUM Hiring for Sr. Manager, Residential Market Development Job at Greer, SC Full Time

JOB SUMMARY
This position leads a geographically assigned team of Residential Market Development Supervisors and their teams. Responsible for leading and managing the daily operations that sell to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for meeting and exceeding budgeted headcount and sales goals.
• A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.

• Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.

• Leads a team of Residential Market Development Sales Supervisors and their teams.
• Manage and monitor functions relative to staff, including selection, training, development, performance evaluation, discipline, termination, and salary/status change recommendations.
• Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
• Possess the knowledge and expertise to lead, guide, and develop Residential Market Development Supervisors and their teams.
• Identify knowledge and training gaps within the Residential Market Development Supervisors and their teams, and develop plans to address these gaps.
• Be familiar with reporting and analytics necessary to drive and support business decisions.
• Collaborate with other departments and support teams to achieve goals and objectives.
• Residential Market Development leaders’ work allocation will consist of approximately 30% field work and 70% office work.
• Coach and follow Charter’s Sales Process.
• Communicate territory assignments to Residential Market Development Supervisors
• Monitor the payroll process and ensure timely and accurate approval of all commission payments.
• Completes administrative tasks related to all sales activities and ensures their team does the same.
• Has a detailed understanding of Charters’ product offerings and value proposition in the markets they sell in.
• Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.
• Prepares reports as needed.
• Perform other duties as requested by leadership.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand the English Language.
• Excellent communication, interpersonal and organizational skills
• Possess strong technical and computer skills
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
• Ability to work outside for extended periods in any season and/or during inclement weather
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
• Must be able to work non-traditional work hours such as evenings and weekends
• Valid driver’s license, satisfactory driving record within Company required standards, and auto insurance
• Ability to complete documentation accurately.

Required Education
Bachelor’s degree in business or marketing or equivalent work experience.

Required Related Work Experience and Number of Years
5+ years of Outside Sales or related work experience.

PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Knowledge of Direct Sales practices
Experience with consumer education of products and services
Knowledge of cable or telecommunications services

Preferred Related Work Experience and Number of Years
Sales Supervisory experience preferred – 0.5+

WORKING CONDITIONS
Field and Office environment
Outside field environment with exposure to inclement weather
Travel as required
SDT610 330334-2 330334BR