Sonesta Select Newport Middletown Rhode Island Looking for Operations Manager at Middletown, RI Full Time

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients

• Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean

• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job

• Manage the front office and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information

• Responsible to manage all approvals, billing, and collections of hotel’s Accounts Receivables

• Prepare Month End Reporting for the preparation of hotel financial reports

• Manage all housekeeping and laundry functions to ensure compliance with quality and brand standards in all

• Establish, implement, and inspect that procedures to ensure all guest rooms and public areas are clean and in proper condition to meet guest expectations and brand standards

• Provide regular direction and manage hotel operations to establish and implement procedures to ensure routine inspections of all guest rooms/suites and public areas to ensure all are clean and/or in good repair

• Manage both the daily execution of the breakfast, evening social and the pour food and beverage operation, to ensure standards of operation and quality and guest satisfaction are maintained

Ensure the shoppe convenience store is stocked and maintained in an orderly and appealing manner

• Monitor inventory and order replenishments in a timely and efficient manner

• Ensure the proper process is in place to manage and report on department expenses

• Work with the General Manager on the identification of budget variances within the Front Desk, Food and Beverage and Housekeeping

• Purchase and/or requisition for the inventory to ensure adequate minimum and maximum stocks of all food,beverage, material, and equipment

• Monitor and control food and beverage costs and ensure procedures are followed to ensure the security and proper storage of food and beverage products, inventory, and equipment and to minimize waste

• Ensure the proper process is in place to manage and report on the human resources and benefits programs

• Ensure the proper process is in place to manage and report on the proper use, maintenance and location of all information technology hardware and software provided to the Front Desk, Food and Beverage and ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage, This includes the proper use of any platforms and/or programs to leverage purchasing power and the analysis of hotel spending to identify efficiencies

• Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction

• Respond to guest complaints or concerns in a prompt and professional manner

• Promote teamwork and quality service through daily communication and coordination with other shifts and attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads

• Enforce hotel standards, policies, and procedures are in place within the operations departments

• Act as “Manager on duty” as required

• Regularly sell hotel rooms through direct client contact

• Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services

• Perform other duties as assigned
• Ideal candidate will have a Food and Beverage background and be familiar with Micros

Work schedule to include nights and weekends

Benefits

• We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts

Job Type: Full-time

Pay: $40,000.00 – $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Middletown, RI 02842: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Business Strategy & Management Occupations: 2 years (Preferred)

Work Location: One location