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We are seeking Customer Service Manager to join our growing team! Solgen Power is a rapidly growing, industry-leading business. As a high-growth organization with an entrepreneurial culture, we are committed to every employee. We have a fun and collaborative work environment. As a member of our team, you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference.
RESPONSIBILITIES:
Assist with implementation of strategic plans, ensuring they are in alignment with corporate objectives
Manage metrics, performance criteria, policies, and procedures to improve call center productivity continuously
Directly set performance goals and objectives accordingly with the team.
Develop and maintain a strategy for ensuring customer satisfaction in all transactions
Provide team motivation and development to maximize opportunities
Other duties and responsibilities as assigned
CANDIDATE QUALIFICATIONS:
Strong supervisory experience including staff development
Exceptional interpersonal & communication skills
Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
Understanding of call center tools and technology
Possess effective conflict resolution skills (both customer and agent conflict)
Possess time management, planning, organizational, and multi-tasking skills
Ability to learn new products and systems
Ability to work in a professional fast-paced environment
BENEFITS
Medical, Dental, and Vision Coverage Options
Paid Time-Off
401K
Life Insurance
Solgen Power is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
