Software Resources, Inc Hiring for Global Marketing Platform Workfront Representative Job at Orlando, FL Full Time

Software Resources has an immediate, long term contract job opportunity for a Global Marketing Platform Workfront Representative with a major corporation in Orlando, FL.


JOB SUMMARY: This role focuses on admin technical support of the Adobe Workfront Application and on Marketing and Sales projects that use Workfront workflows under the umbrella responsibility of the Global Marketing Platform team. Works under the guidance of the Global Marketing Platform Manager – Workfront with many teams across multiple business lines to ensure the development of new Workfront implementations and the continuous improvement of existing Workfront implementations. This role is responsible for team-member application of Agile principles and active participation in Agile cadence ceremonies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Based on a combination of Stakeholder requirements and under the supervision/direction of the Senior Technology Architect – Workfront, interviews with stakeholders and affected team members, and application of standards for consistency and scalability; design, present, and then implement Workfront solutions to meet business objectives.
• Assists in continuous improvement activities to help identify efficiencies and, under the guidance of the Senior Technology Architect – Workfront, provides retrofit support to the previously delivered functionality.
• Maintains a focused awareness of the stakeholders by Supporting users in 1-to-1 and 1-to-many situations to fix Tier 1 issues, to provide functional workarounds where necessary and possible, and to escalate to Tier 2 (Senior Representative – Workfront or higher) as needed to allow for strong business continuity.
• Serves as Backup technical support for Workfront. Search for resolution to basic troubleshooting questions and escalate as appropriate.
• Liaises with the Global Marketing Platform Manager – MediaValet to coordinate interface between the two primary Global Marketing Platform applications.
• Assists the Global Marketing Platform Manager – Workfront as needed with IT and other Comcast technical teams/projects.
• Responsible for continuously learning about new functions and features of the Workfront platform and other Marketing-related technology platforms via online postings, training videos, workshops and user forums.
• Participates in trainings, SOP reviews, Office Hour sessions and leadership meetings as needed to provide input related to Workfront.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required:

• An aptitude for fundamental communication skills and a demonstrated “team player” attitude to support the ensuring of team cohesiveness and consistency in product deliverables of all types
• An aptitude for negotiation, analysis, problem-solving, decision-making and time management skills
• Demonstrated basic understanding of business process in general
• Effective communication skills with an aptitude and willingness to learn and to adapt communication approaches to audiences at all levels of the organization, translating for both technical and non-technical audiences
• Proven basic computer/digital knowledge aptitude and willingness to advance this aptitude
• Ability to interact with customers, as directed, in a sensitive and diplomatic manner, maintaining positive relationships while gathering basic and intermediate requirements related to the customer needs and project work
• Solid analytical skills
• Solid attention to detail with a logical approach to problem solving
• Excellent fundamental written and verbal communication skills
• Ability to learn to multi-task and work on increasing numbers of related projects at one time
• Ability to coordinate with users experiencing platform issues and to address basic help tickets, always within the SLAs of the Global Marketing Platform Team
• Basic knowledge of Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, but better-than-basic knowledge of using word processing software and mail software in general

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Consistent attendance is a job requirement.

EDUCATION: Bachelors degree in Business, Marketing, Information Technology or Communication or equivalent.

CERTIFICATIONS, LICENSES, REGISTRATIONS: None required, but focus on continuous education as it pertains to relevant technical topics is encouraged.

EXPERIENCE:

• 2+ years in working with Workfront or similar project management application in a marketing-related operation or demonstrated aptitude.
• 1+ years of marketing experience working with distribution channels, or brand management; or equivalent combination of education and experience.
• Must be legally authorized to working in the United States without the need for employer sponsorship, now or at any time in the future.

Don’t delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at https://www.softwareresources.com/careers/
Company Overview
Software Resources is a national staffing and recruitment firm delivering the best candidates to our clients and the best jobs to our candidates since 1992.
We are a certified woman owned business in business to place contract, contract-to-hire, and direct-hire talent in Technology (IT, creative, marketing), finance, accounting, and executive-level positions. We serve many vertical markets including Entertainment/Media, Cruise Industry/Leisure travel, Hospitality, Government, Personal Care, Professional Services, Energy/Utilities, Security, and Financial Services.
Headquartered in Lake Mary, FL in the Orlando metro area, we have branches and sales professionals across the US. Wherever you’re located and whatever the need, count on Software Resources to provide exceptional candidates who are fully vetted and ready to go. Call (800) 774-8036 or visit us online at https://www.softwareresources.com/ and leave the recruiting to us!