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About Skillz:
Skillz is the leading mobile games platform connecting players in fair, fun, and meaningful competition.
The gaming industry is larger than movies, music, and books, with more than 2.7 billion gamers playing monthly and 10 million developers worldwide. Mobile is the fastest-growing segment of the gaming market, expected to increase from $86 billion last year to $161 billion in 2025.
Handling player inquiries and issues directly from our playersHandling escalated issues from outsourced support agentsRevising and building player facing support templates, FAQ’s and other materialsIdentifying and reporting player trends and issues to other areas of the businessMaximizing player retentionCompleting ad hoc projects to support the Player Support teamContributing strategically to the growth and direction of Skillz products and servicesExecuting in a fast-paced, team environment
As the first publicly-traded (NYSE: SKLZ) mobile esports platform, Skillz has pioneered the future of the gaming industry. The Skillz platform helps developers build multi-million dollar franchises by enabling social competition in their games. Leveraging its patented technology, Skillz hosts billions of casual esports tournaments for millions of mobile players worldwide, and distributes millions in prizes each month.
1+ years of customer service experience at a venture-funded start-up in any of the following industries: mobile technology, social media, gaming, or advertisingExperience working with helpdesk ticketing systems; familiarity with Zendesk is a plusAbility to communicate effectively both internally and to players and match tone accordinglyAbility to work cooperatively and collaboratively with all levels of employees and managementMature and self-motivated with a positive, professional attitudeCapacity to operate effectively in a fast growth startup environmentProgressive, consistent work history and excellent referencesWillingness to work weekends if neededDetail oriented, interested in games, with a competitive spiritAbility to work well under pressure and tight deadlines
Through its philanthropic initiatives, Skillz has harnessed the power of its platform to transform the way nonprofits engage with donors, enabling anyone with a mobile device to support causes such as the American R ed Cros s , Susan G. Komen , American Cancer Society , and NAACP by playing in Skillz tournaments.
Skillz has also earned recognition as one of San Francisco Business Times’ Best Places to Work , Fast Company’s Most Innovative Companies , Parity.org’s Best Companies for Women to Advance , a two-time winner of CNBC’s Disruptor 50 , one of Forbes’ Next Billion-Dollar Startups , and the #1 fastest-growing company in America on the Inc. 5000.
Who we’re looking for:
Do you love making players happy? Is player satisfaction just like breathing for you? Does growing a business sound like a great way to spend your time? Do you like testing apps and playing games as part of your job? Then we want to talk to you.