Silgan Specialty Packaging Looking for Customer Service Manager at Mequon, WI Full Time

Silgan Specialty Packaging has an immediate opening for an experienced Customer Service Manager.

Summary: The Customer Service Manager is responsible for Leading Customer Service activities and directly supervising the Customer Service Representatives. The CS Manager is also responsible for verifying that components are available for manufacturing and oversees communication with customers and various departments within the organization to process orders, monitor inventory, follow up to verify on time delivery and customer satisfaction. The Customer Service Manager acts as a liaison between the customer and SSP employees to process requests and resolve complaints.

Job Requirements:

• 3-4 years of similar experience in a manufacturing environment is preferred
• Superior interpersonal and communication skills and the ability to develop and maintain good working relationships with customers, employees, staff, and management.
• Strong organizational and time management skills with the ability to meet deadlines while maintaining accuracy
• Ability to shift priorities frequently and effectively perform under pressure.
• Must be able to read, write and interpret business documents and correspondence.
• Ability to add, subtract, multiply, and divide.
• Ability to work efficiently in a Microsoft Windows environment. This includes formatting correspondence in e-mail and MS Word, generating tables and charts using Excel, and be familiar with processing orders in a MRP/ERP system.

Silgan Specialty Packaging is invested in their Team Members! All employees are offered competitive compensation as well as a benefits package including health insurance (medical, dental and vision), 401(k), life insurance, paid holidays and paid time off.

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Mequon, WI 53092: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)
• Managment: 3 years (Preferred)

Work Location: One location