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The Assistant Store Manager assists with the daily operations of the store and carries store keys to perform opening and closing responsibilities.
- Assists the General Manager and Store Manager to achieve financial goals.
- At General Manager direction, can assist the GM with timely administration of ‘Incident’ and ‘Violation’ level that would result in a next step of Progressive Discipline excluding Suspension or Termination levels.
- Assists the General Manager in Phone Interviews.
- Assists the General Manager in the execution and delegation of Company Operational, Merchandising and Visual standards.
- Demonstrates Total Customer Service Standards and attempts to resolve customer issues timely and professionally. Requests assistance from SM/GM as needed.
- Assists the General Manager in training cash handling and store operational standards. Identifies and informs GM of personnel training opportunities.
- Follows all Loss Prevention Guidelines in deterring theft and providing timely documentation as needed.
- Provides overrides, performs safe and till counts, and reconciles cash settlements.
- Supervises associates and delegates tasks to ensure productivity, coordinates meals/breaks, and shares department successes and opportunities.
Requirements:
2+ years of retail sales or customer service experience.
- Previous supervisory experience preferred but not required
- Excellent verbal communication skills.
- Excellent active listening skills.
- Excellent sales and customer service skills.
- Ability to execute the concept by understanding and applying report(s) information.
- Ability to successfully complete Key Carrier Certification exam within 60 days of hire or prior to promotion.
- Ability to manage, train, and mentor associates to assure company standards and processes are understood.
- Ability to work flexible schedules including nights, weekends and holidays.
Physical Requirements:
This job operates in a retail store environment. This role routinely uses standard equipment such as a computer, POS register, microphone, telephone, walkie talkie, and pricing label maker. The position occasionally uses a box cutter, ladder, calculator, and vacuum cleaner.
- Ability to communicate with customers and associates.
- Prolonged periods of standing and walking.
- Frequent periods of bending, squatting, kneeling, and twisting to place merchandise.
- Occasional periods of sitting to perform tasks on the computer in the store office.
- Must be able to lift up to 25 pounds at times and up to 10 pounds continuously.
- Ability to perform push/pull movements and grasp items frequently.
- Ability to view shoe sizes, colors, shoe labels, receipts, POS registers, and be aware of surroundings as related to customers and safety.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Total Rewards:
The Shoe Station, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:
- Competitive Pay
- Paid Time Off (Vacation & Sick Time)
- Comprehensive Medical, Dental, & Vision Benefits
- Flexible Spending Accounts
- Life, Disability, and Voluntary Benefits
- Employee Assistance Program
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Employee & Family Discounts
- Relocation Opportunities
Shoe Carnival, Inc. is an Equal Opportunity Employer
Job Type: Full-time
Pay: $16.15 – $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Experience:
- Retail Sales or Customer Service: 2 years (Required)
- Supervisory: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: One location
