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Job Description
We are currently offering a $1,000 (less tax) Hiring Bonus!
Be a part of something great and find yourself At Home, At Sherman! Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are. We have become an industry leader by fulfilling our mission of Building Communities, Enriching Neighborhoods, and Empowering People.
Join our award-winning team at East End as a Resident Liaison! We are seeking someone who is friendly, approachable, and ready to serve residents at our community in Downtown Minneapolis. This is a full-time position with core hours of Sunday-Thursday (10am-4pm Sun, 10am-7pm M-Th).
ESSENTIAL FUNCTIONS
Concierge
Ensure customer needs are met; provide directions, suggestions for restaurants, post on active building local events occurring.
Assist with welcome packet creation / move-in gift tailored to site marketing and branding.
Lead resident event coordination, planning and execution.
Patrol and manage property aesthetics both interior and exterior.
Attend networking relevant function opportunities.
Survey current residents and prospects for desired services
Assist with resident retention program development.
Promote active resident engagement within the assigned community.
Maintains customer service and excellent relations with residents, resident cooperatives, commercial tenants, outside agencies or vendors and organizations.
Other tasks & duties as assigned based on business need.
Leasing & Marketing
Manages prospects by answering incoming calls and internet leads. All inquiry calls and emails must be returned promptly (within 24 hours).
Makes appointments, shows apartments, screens applicants, and verifies applications for completion.
Assists applicants with the application process by explaining all applicable forms. Ensures applications are accurate and complete.
Contacts and offers units to approved applicants.
Schedules and conducts orientation for all new move-ins. Updates turnover information on a daily basis to include gathering of move-out and move-in times.
Shops comparable projects in the market place monthly.
Develops community contacts to maximize the general awareness of the housing community and its advantages.
Contact and offer units to current residents for approved unit transfers. Prepare all required transfer paperwork and complete transfers with residents.
Updates all applicable referral agencies.
Inputs all traffic and applications in the property management system regularly.
Required Experience
1-3 years of industry experience within residential real estate; or an equivalent number of years of education and customer service experience.
Additional education in real estate, sales and/or business management is preferred.
Excellent verbal, written and presentation skills; Ability to communicate effectively with community tenants, vendors / external parties, and across corporate divisions.
Knowledge of Real Page or other related Property Management software (Yardi, Lead2Lease, OneSite Accounting, etc.) strongly preferred.
As applicable, must possess a valid driver’s license, reliable vehicle with insurance and safe DMV driving record.
A passion for the mission, vision, and values of Sherman Associates.
Office hours may vary due to the specific needs of the portfolio.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment; quiet to moderate noise level.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
ADDITIONAL SCREENING REQUIREMENTS
Must successfully meet criminal background screening requirements for position, including MN statute 299C.67 to 299C.71 (Kari Koskinen Background)
Benefits:
Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes
Low Deductible Health Insurance Plans
Fully paid short term disability
Fully paid life insurance
Additional Supplemental Insurance Policies including
Voluntary Accident & Critical Illness
Hospital Indemnity
Long-Term Disability
Pet insurance
Fully paid employee assistance program
Fully vested 401k company match program
9 Paid holidays and competitive PTO program (starting at 15 days annualized – only add for residential)
Starbucks and Hotel discounts
Charitable giving strategy with corporate match
Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.
This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.
Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact .
