We are looking for a Customer Success Manager with experience in B2B SaaS and growth mindset. We are a fully distributed team with a Product-Led Growth mindset, have been around for ~10 years, and are looking for a teammate interested in growing Sematext by helping our customers, growing professionally, and growing as a person.
Responsibilities
Own the onboarding process for new customers
Listen for and sincerely focus on understanding customer needs and pain points
Work with engineering to onboard, train, and proactively drive adoption
Build trust and form advisory relationships with customers by being their internal advocate
Achieve loyalty and advocacy within customer organization
Collect customer feedback, observe patterns, and feed these insight internally
Collaborate with Sematext engineering, product, support, and marketing
Help users and customers learn about new features through periodic Product Updates Webinars
Monitor and analyze usage trends to uncover churn risks and identify cross-sell, up-sell, but also cost-reduction opportunities
Mindset and Requirements
Self starter, focused, organized, and eager to learn
Excellent spoken and written communication skills
Understand that being a trusted advisor, increasing CLTV and reducing churn beat quick short-term sales
Customer-centric mentality with 1+ year in Customer Success or Account Management role
Experience in B2B tech space
Fun and relaxed personality
Bonus
Experience with Hubspot or similar CRM
SaaS/Cloud experience
Tech experience
Sales experience
Consulting / professional service experience
Location
This position is a remote position and is open to candidates world-wide.
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