Seerist Looking for Customer Success Manager at Washington, DC Full Time

Company Overview:
Join the world’s only threat intelligence business integrating leading-edge AI technology with expert

human analysis! Seerist was founded on the premise, “what we see, saves.” We’re helping some of the

largest companies and critical government agencies proactively predict potential threats impacting their

people, operations, and assets to make quicker, more strategic decisions.

About the Role:
Seerist is looking for a Customer Success Manager to join our Federal Sales team. The candidate will be responsible for supporting US Federal Government clients. Specifically, this opportunity will involve working within the Intelligence Community. Ideal candidates will have GIS experience and be based in or near Washington, DC, but other locations will be considered.

Responsibilities:
Align with the clients and supports them through the lifecycle of their contract

Function as a bridge between the client and the company and provide the client with unparalleled service

Capture and provide client feedback to the development and production teams all while adding value to the client’s mission.

Responsible for the successes of their primary clients whiles supporting the team on the success of others when needed.

Required Qualifications:
Must be able to create, edit, research, evaluate, analyze, and fuse data from multiple sources and datasets to produce interactive maps, dashboards, and GIS applications

Understand customer goals, plans, challenges, timeline, budget, and authority

Have a thorough grasp on worldwide political events and how they may impact the US government’s objectives here and abroad.

Ability to effectively work with a wide range of internal and external stakeholders from entry-level employees to C-suite executive

Self-motivated with the ability to work in fast-paced, changing environment

Genuine customer empathy

Organized and strong time management skills

Excellent written & verbal communication

A thirst for knowledge and growth in a start-up environment

Desired Qualifications:
Experience as a GIS technician or a Geospatial Analyst successfully working with the US Federal Government preferred.

Have experience working directly with or for a member of the Intelligence Community.

Compensation & Benefits:
Competitive salary, bonus plan, 401(k) matching, and equity potential

Healthcare, dental, vision and life plans

Opportunity to work in a fast-moving, high-growth SaaS company

Strong, results-oriented culture

Remote and office-based work environment

Paid time off

Paid Parental Leave (16 Weeks Primary, 8 Secondary)

Tuition Reimbursement

Professional Development Stipend

Seerist is an equal opportunity employer. Seerist does not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.