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Country: United States of America
WHAT YOU WILL BE DOING
The Dealer Relationship Manager (Sr. Specialist, Dealer Sales – Annual) is responsible for developing and maintaining relationships with dealers in their assigned territory, advising on the Company’s underwriting guidelines, programs, and products in their specific market and policies and procedures as a whole. They focus the majority of their time deepening relationships with their dealers by day to day management of dealer accounts, assisting in the loan process, and providing best in class customer service and generally acting as a liaison between their dealerships and the corporate office.
Serves as the lead point of contact for all customer relationship matters.
Ensures the timely and successful delivery of our solutions according to customer needs and objectives.
Develops new business with existing clients and/or identify areas of improvement to meet goals.
Analyzes and reviews all territory reports to identify business opportunities by dealer and to prepare dealer visit objectives.
Provides best in class customer service through daily interaction with all internal and external associates and dealers.
Answers client queries and identify new business opportunities among existing customers.
Liaises with cross-functional internal teams to improve the entire customer experience.
Establishes and cultivates relationships with all dealership personnel in order to support growth targets.
Provides training on all programs and initiatives.
Provides follow up on outstanding approvals given and their current status.
Supports Originations, Dealer Services, Enterprise Fraud, Titles, and various other internal departments as needed.
Establishes targets within their territory and coordinating meetings with Dealer Principals and Dealer Lending partners.
Facilitates term sheet presentations and collecting financial information and required closing documents.
Assists their Dealer Lending partners with portfolio and relationship management support.
Educates the dealerships about new policies and guidelines.
Cultivates and fosters strong relationships with FCA Area Sales Managers within their assigned territory.
Conducts sales and finance presentations to demonstrate use of company products.
Qualifications:
Education: Bachelor’s Degree: Business, Finance, Marketing or equivalent degree or equivalent work experience. Equivalent combination of education and experience may be substituted in lieu of degree.
Work Experience: 3+ years ; Sales, Client Relations, Account Management, and/or Relationship Management.
Demonstrable ability to communicate, present and influence key stakeholders as appropriate.
Direct experience demonstrating best in class customer service and relationship building skills.
Excellent written and verbal communication and negotiation skills.
Strong presentation and public speaking skills.
Strong problem solving skills.
Ability to manage time effectively and prioritize multiple tasks.
Ability to maintain confidentiality.
Flexibility to manage a territory and travel may be required on a daily basis up to 100% of the time.
Ability to resolve disputes to a level that satisfies all parties
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Employer Rights:
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.
English
Primary Location: Santander Consumer, Texas, United States of America
Other Locations: Texas-Santander Consumer
Organization: Santander Consumer USA Inc.
