Santander Bank, N.A. Looking for Analyst – Client Services, Corporate & Investment Banking (CIB) at New York, NY Full Time

New York, United States of America

What You Will Be Doing

Responsible for the day-to-day operations of the company’s business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.

Essential Functions/Responsibility Statements

• Masters the product through formal onboarding program and continued learning.
• Gathers, analyzes and processes client data during data migrations.
• Completes assigned tasks in an organized manner to ensure project deadlines.
• Conducts proactive outreach to ensure customer success during their first month post-live.
• Works in a team environment and partners with Onboarding Manager.
• Provides timely response to customer inquiries via phone and email.
• Enhances customer satisfaction by providing distinctive service in all interactions.
• Establishes a trusted advisor relationship to ensure customer satisfaction.
• Partners with Sales and Services teams to define ongoing best practices for onboarding tasks.
• Assists the department manager to create and drive solutions.
• Identifies and escalates issues with the processes.
• Communicates status to internal and external parties on a regular basis.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Bachelor’s Degree or equivalent degree and/or equivalent work experience

Work Experience

• 3+ Years Experience in financial services preferably in a client facing operations role.

Skills And Abilities

• Exceptional customer relationship building skills
• Excellent written and oral communication skills
• Demonstrable leadership skills
• Ability to influence decision-making and change
• Highly organized and strong ability to multi-task
• Ability to display good judgment
• Ability to work cross-functionally in a fast-paced environment
• Ability to follow through on tasks until completed
• Ability to develop trusted relationships and find creative solutions
• High degree of flexibility
• Experience with Microsoft Excel

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

For NYC Job Applicants: The base annual salary range for this position is $72,000-$94,300. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

English

Primary Location: New York, NY, Madison Ave Corp

Other Locations: New York-New York

Organization: Banco Santander S.A.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO

Req1226792