The Server / Marketing Model is responsible for elevating beverage hospitality and service by consistently performing to the expectations of a 4-Diamond quality standard.
This role also serves as a public relations ambassador within the venue and other specialty venues throughout the casino.
The Server / Marketing Model serves as a premier entertainer for special casino events and in-house modeling programs.
Essential Duties & Responsibilities
1. Responsible for creating the ultimate, memorable guest experience by providing exceptional service to every guest; interacts and entertains in an enthusiastic and engaging manner.
Serves as an ambassador of the venue; markets all products offered to the targeted customer base.
2. Ensures all responsible Alcohol Beverage Control (ABC), state and gaming policies are adhered to while serving alcohol.
Verifies the legal age of all guests that appear to be under the age of 45.
3. Initiates service consultations by asking questions to learn preferences, needs (all while monitoring body language and nonverbal cues).
4. Markets all products offered to the targeted customer base using strong communication skills, and energetic interactions.
Informs patrons of food and beverage specials as well as upcoming and ongoing promotions and events.
5. Provides timely service in a friendly and courteous manner to all guests within the venue; greets guests, takes orders and utilizes suggestive / up-selling techniques with a high sense of urgency.
Maintains knowledge of all drinks, recipes and beer items available including the price and garnish.
6. Maintains knowledge and pricing of food menu items, liquor brands, wines, beers and non-alcoholic selections available.
7. Maintains energetic dialogue with all guests while upholding a warm, positive and friendly persona at all times. Maintains positive guest relations;
resolves complaints and ensures guest satisfaction at all times.
8. Monitors and maintains cleanliness, sanitation and organization of assigned work areas. Maintains compliance with responsible vendors and food handling programs.
9. Maintains all assigned wardrobe in accordance with the established standards.
10. Performs other duties as assigned to support the efficient operation of the department.
Education / Experience / Qualifications
Certificates / Licenses / Registrations
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
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