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Full Job Description
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You’ll Contribute
As a Manager of Collections Strategies within Sallie Mae, you will be responsible for assessing and recommending changes to communication strategies and payment program strategies for past due customers. This manager will ensure that the strategies drive strong financial performance, while maintaining strong risk controls. The manager will regularly meet with leaders and business partners in credit strategy, marketing, technology, modeling, finance, legal, compliance, and operations to drive the business forward. The ideal candidate for this highly visible position will have excellent problem solving and analytical acumen, project management, and communication skills.
What You’ll Do
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Collection Strategy Development, Validation and Oversight
- Develops, recommends and maintains key collections strategies by conducting complex analysis using analytical techniques leveraging both internal and external data.
- Achieves critical goals such as hitting delinquency and loss plans while maintaining proper risk tolerance levels.
- Designs and implements proper test and control experiments for strategy improvements.
- Presents new strategy ideas and findings to senior management team in clear and concise manner.
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Project Work
- Works collaboratively across the organization to ensure successful implementation of the key initiatives and new strategies.
- Advocates prudent risk management principles and practices during interactions with business partners.
The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What You Have
Minimum Education, Skills and Experience Required
- Bachelor’s Degree in field such as Business, Mathematic, Statistics, Business Analytics or equivalent relevant work experience.
- 5+ Years working in a financial services or consumer lending role.
- 3+ years of SAS, SQL, R or related data querying language.
- Proficient knowledge in Excel, PowerPoint and Word.
- Ability to effectively analyze and interpret large amounts of raw data to accurately convey business needs.
- Excellent verbal, written and presentation communication skills.
- Strong oral and written communication skills required to effectively and concisely present key findings to senior management.
- Demonstrates strong strategic thinking, operational excellence leadership, and control-oriented mentality.
Preferred Education, Skills and Experience
- Prior experience in a collections focused role in a consumer lending environment.
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click
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Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
