Runwise Looking for Customer Onboarding Manager at New York, NY Full Time

Runwise is looking for a Customer Onboarding Manager who is highly motivated, results-oriented, and excels in delivering excellent customer experiences. This is a pivotal role reporting directly to the Director of Customer Onboarding.

Runwise (www.runwise.com) is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, water, etc…) in 3500+ buildings throughout the US. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise’s technology takes the equivalent of 50,000 cars worth of carbon emissions off the road each year.

At Runwise, we measure our success based upon customer satisfaction. As a Customer Onboarding Manager here, you will be the go-to specialist for setting up our new and existing customers to ensure we can help them achieve the success they are expecting with our product & service. You will work to reduce roadblocks, answer questions, and ensure seamless handoffs from the point of sale all the way through to installation where you will hand them off to their respective Customer Success Managers.

Key responsibilities:
Manage the customer experience from point of sale to installation.

Work with our sales team to ensure incentivized installations move swiftly through the rebate process.

Ensure all customer fees have been paid, prior to the scheduling of their installation

Support our customers through emails, phone calls, and any other preferred method of communication keeping them updated on progress towards their installation

Handle customer inquiries between sale and when they are introduced to their customer success manager

Keep all team members updated on job status

Skills & Qualifications:
You like people…I mean REALLY like them. You’re the type of person that enjoys talking to ANYONE, but can also read people well

Excellent written and verbal communication

You can multitask – things can change quickly and you should be comfortable juggling several operations at once – this is where you thrive

Strong organizational skills

Driven and motivated to ensure customer satisfaction, and importantly, their success