Rotate Digital Looking for SEO Account Manager at Mesa, AZ Full Time

We’re looking for a rockstar person that has passion and love for people. You will want to know clients like the back of your hand. You would be the main point of contact for clients and will be accountable for the retention of clients. You’ll be responsible for communicating with the client regarding marketing performance, time lines and due dates of workflow and making sure they get what they need.

You will be reporting to the Director of Account Management. As our client success manager you will be in charge of taking care of the client experience from Day 1. You will be their advocate making sure they are loved, they are getting results and making sure our team is getting the work they need done. The goal of that is to help keep our team working on the right items and making sure clients have a good experience with us. As a good manager, you’ll be creating processes as you go so that anyone can follow them.

Many of our clients are with us for 1+ years which means they are very valuable to us. Therefore, you’ll be responsible for the first 100 Days of a new client and making sure that we have engaging and relevant information for them. You will be required to have meetings with clients, follow up with them, and make sure we take care of them. You’ll be sending emails, creating email campaigns, and thinking of new ways to have our clients love our services. Your goal will be to continue showing our clients the success they get and continue to “sell” them on why it’s important that they let this strategy work. You will bring up concerns the client has to the SEO team, project manager, and when needed the CEO. You will have authority to fire clients or help them transition out if they desire to leave. You’ll be expected to gather and put together testimonials and case studies from clients and make sure they are happy and going down the right track.

You will be responsible for the following:

• Developing greater relationships and trust with clients
• Connecting with the client Day 1
• Creating Case Studies for the Sales Team
• Working with the SEO team to get success or pitch a strategy to clients
• Making sure clients are happy
• Making sure clients pay
• Making sure clients are getting success
• Measuring quality of work for clients
• Having Monthly Meetings to go over reporting with clients
• Knowing their more personal information. Babies, birthdays, big news, etc.
• Going above and beyond

Some Immediate Goals will be:

• Maintaining and improving an amazing client experience in the first 100 days.
• Reaching out to clients annually to make sure we are on the right strategy
• Following the client success manager process and dashboard
• Maintaining and tracking when clients are connected with
• Gathering powerful testimonials from current clients (sales numbers)

Requirements

As the title says, we’re looking for a rockstar Client Success Manager and this doesn’t mean anybody… You must satisfy all of the following requirements to be considered for this job:

*Honest & transparent

*Responsiveness

*Sense of Urgency

*Attention to Detail

*Be able to work alone 90% of the time

*Desire to work hard every day, go above and beyond and overdeliver for our clients

*Willingness to stay up late sometimes to get work done

*Consistent- you need to be able to thrive in learning and adapting to external and internal changes as we are a growing healthy business and we pivot quickly when needed

*Ability to have strong conversations

*Love for people and a desire to see the business succeed and hit milestones

Benefits

• Bonus opporunties based on Outcome based responsiblities
• Unlimited PTO
• 100% Covered Health Insurance
• Work from home
• Occasional Paid Dinners
• Great Team
• Being able to make a difference

Rotate Digital