Rolling Hills Memorial Park Looking for Sales Manager – Cemetery at Richmond, CA Full Time

Sales Manager – Rolling Hills Memorial Park

At Carriage Services, Inc., we are committed to being the most professional, ethical, and highest quality funeral and cemetery service organization in our industry. It is our belief that the right quality of staff provides the necessary foundation to fuel our high performance culture and allows us to be the best at serving the needs of client families and communities nationwide.

Job Description

The Sales Manager is the primary lead accountable for creating and driving sales strategies and performance to ensure the business meets or exceeds Standards.

• Leads and manages the sales team’s performance through effective performance

management, coaching, disciplinary action, and termination, when
necessary.

• Recruits and trains an effective sales staff.
• Leads team by example in the areas of sales activity and sales volume.
• Meets or exceeds the sales targets for the location(s).
• Develops and implements sales initiatives that motivate and energize sales team

members to achieve and succeed.

• Generates sales leads through participation in the surrounding community and through civic relationships.
• Monitors and analyzes sales results, including contract status, client family

feedback, cancellations, etc., to develop an ongoing action plan for
success.

• Communicates sales results on a weekly, monthly, quarterly, and annual basis to

management.

• Recognizes market changes, team changes and operational goals and recalibrates the team and team efforts for continued success.
• Schedules sales staff to ensure proper coverage and equitable rotation of staff and

duty days.

• Reviews and resolves contract or commission discrepancies as needed.
• Monitors and analyzes accounts receivable, ensuring collection activities are ongoing and effective.
• Meets with client families at the time of need or on a pre-need basis, to ensure that they are presented with all options pertaining to interment, cemetery property, and related merchandise and services.
• Attends services and visitations for client families whenever possible to foster relationships, ensures excellent service, and develops potential referrals.
• Complies with all company procedures for customer service when dealing with families, handling complaints, completing post-interment service activities, and performing other duties necessary to ensure quality service levels.
• Protects confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information.

• Identifies and remedies all hazards at location and on grounds.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent.
• College degree or some college preferred.
• Minimum of 2 management experience; Funeral Home or Combo required.
• Minimum of 5 years sales experience.
• Proven track record of success in inside sales production

strongly preferred.

• May require the possession (or ability to obtain) an insurance license as required by applicable law.
• Valid state-issued driver’s license in good standing and acceptable driving

record.

• Basic overall computer proficiency.
• Demonstrated ability to build and inspire sales team.
• Ability to read and interpret company policies, procedures, contracts, insurance

documents, and pricing structures or list.

Ability to effectively work and develop sales leads and referrals from recognized sources and approved methods.

• Ability to compute discount, interest, profit, and loss; commission, markup, and selling

price; and ability to calculate surfaces.

• Effectively utilize all sales training and techniques to fulfill production requirements.
• Ability to train and energize staff.
• Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Ability to rapidly assess the needs of client families and quickly adapt to changing circumstances.
• Ability to be proactive and willing to take initiative in all circumstances.
• Attention to detail and follow-through.
• Tactful and professional when dealing with complaints or dissatisfaction with service or merchandise.

Company Overview

Carriage Services is a leading provider of professional funeral and cemetery services and
products in the United States. Headquartered in the vital, thriving city of
Houston, Texas, Carriage is reaching out to care for families in diverse
communities throughout the country. Carriage Services is changing the face of
the funeral and cemetery industry in the United States. We invite you to be a
part of this sweeping change. Carriage Services is an equal opportunity
employer.

Job Type: Full-time

Pay: $60,000.00 – $250,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: One location