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Resource Innovations is seeking a Client Services Account Manager to join our growing team in the United States (Remote), based out of Salt Lake City UT. As an Account Manager with Resource Innovations, you will support client onboardings and delivery of steady state account management to support the delivery and continuous improvement of application processing and customer service as a part of energy efficiency program implementation.
Resource Innovations, now combined with Nexant, is a substantially woman-owned, woman-led energy consulting firm dedicated to creating equal access to clean resources through diverse partnerships. The company’s deep roots and broad expertise in resource efficiency, policy development, coalition and partnership building, and market-based technology support enable the delivery of highly successful energy programs. Nexant brings over 20 years of expertise in demand-side management, grid management, and renewables, as well as a comprehensive suite of software designed to support these initiatives.
Duties and Responsibilities
- Builds and enacts project plans to ensure satisfaction of clients (internal and external)Identify client needs and translate those needs into plans for delivery
- Coordinates all communications/meetings regarding various programs with Project Managers and key Business Process staff
- Tracks and ensures deadlines are met on all program initiatives, improvements, and remediation plans
- Conducts bi-monthly satisfaction assessments with Project Managers and Project Administrators to identify opportunities for improvement
- Works with peers to allocate appropriate resources for initiatives
- Facilitates internal resources and activity necessary to effectively deliver tangible results for clients
- Responsible for achievement of transition plans (new work) into Business Process
- Responsible for achievement of transition plans (expiring work) from Business Process
- Support senior staff with development of presentations and proposals
- Other duties as assigned
Requirements
- 3+ years of experience in project coordination, project management, or transition management
- Demonstrated ability to build, track, and implement project plans
- Advanced meeting and process facilitation skills
- Ability to guide the big picture at a project level, while also possessing flawless detail orientation at a client delivery level
- Excellent written and verbal communication skills are mandatory.
Benefits
Resource Innovations offers competitive salaries based on candidate’s qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds and an overall comprehensive benefits package.
About Resource Innovations
Resource Innovations, with recently acquired Nexant, is a substantially woman-owned and woman-led energy consulting firm dedicated to creating equal access to clean resources through diverse partnerships. The company’s deep roots and broad expertise in resource efficiency, policy development, coalition & partnership building and market-based technology support enable the delivery of highly success energy programs. Nexant brings over 20 years of expertise in demand-side management, grid management and renewables as well as a comprehensive suite of software designed to support these initiatives.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
Resource Innovations requires all new employees to report their vaccination status by completing and signing a self-attestation form provided by HR.
The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.
