Request Technology Looking for Associate Director, ServiceNow Product at Chicago, Illinois Full Time

*Hybrid, 3 days onsite, 2 days remote*

*We are unable to sponsor as this is a permanent Full time role*

A prestigious company is looking for an Associate Director of ServiceNow Product. This position is responsible for leading ServiceNow product teams in the continued development, management and support of ServiceNow products. This individual will need experience with digital product governance frameworks, security, and will need technical SNOW operations.

Responsibilities:

• Working with stakeholders, the ServiceNow platform owner and product owners to establish ServiceNow product roadmaps aligned to business vision, objectives and vendor roadmaps.
• Directly interface with stakeholders, customers and process owners, supporting the documentation of desired business outcomes, matching proposed solutions and verifying that project and/or product objectives are delivered on according to commitments.
• Build and ensure consistency across product teams in areas such as alignment with the business strategy, integrity of product backlogs, adhering to design, quality and standard operating procedures.
• Having and applying a good understanding of ServiceNow’s CSDM and how products align with and leverage it.
• Repeatable approach to experience and performance management of ServiceNow products.
• Staying up to date with emerging technology trends and developments and evaluating their potential impact on the organization, especially in the scope of ServiceNow.
• Communicating technology target state, roadmap and development progress to senior leadership and other stakeholders.
• Implementing a consistent approach to product team planning, efficiencies, resource levelling and all product related costs.

Qualifications

• Bachelor’s degree in Computer Science or a related field.
• 10+ years of IT industry experience with 5+ years of ServiceNow experience.
• Strong knowledge of the digital product governance framework and security of sensitive data in the scope of ServiceNow and best practices.
• Experience developing and implementing governance, guidelines, procedures, and standards.
• Proven change management skills, Technical SNOW Operations, and work with managed services providers
• Ability to work effectively with business and IT cross-functional teams.
• Experience leading a team of 3rd party architects, and technology subject matter experts.
• Proven change management skills.
• ServiceNow mainstream certification, such as CSA or CIS in a particular product is preferred.