Request Technology – Craig Johnson Looking for Technology Operation Analyst UC4 at Chicago, Illinois Full Time

*We are unable to sponsor for this permanent Full time role*

*Position is bonus eligible*

Prestigious Financial Company is currently seeking a Technology Operation Analyst with UC4 experience on several technology platforms. Candidate will be the first line of support, is charged with ensuring company meets its comprehensive data processing requirements by tracking and escalating Incidents in a reliable and timely manner so that quality standards are minimally impacted. In addition, this person has responsibility for the monitoring of Production processes and applications and rerun/restart of Jobs within the production environment. Candidate will act as a backup for the Associate Principal if/when needed to ensure comprehensive coverage.

Responsibilities:

• Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms.
• Monitor multiple applications and systems using approved software.
• Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
• Report and document any processing anomalies utilizing approved software.
• Maintain processing records and logs
• Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
• Perform Mainframe IPL s, and other system commands if and when required.
• Support transmissions across SFTP/NDM.
• Support the execution and troubleshooting of UC4 jobs.
• Provide support for Production Installs, D/R and Industry tests.
• Maintain all off-site storage records and shipments.
• Rerun/Restart failed backups and perform restores when required.
• Work scheduled overtime when needed to ensure 24 x 7 coverage.
• Must adhere to all Production Operations policies and procedures .

Qualifications:

• Strong knowledge of Linux/Unix, Windows, and Mainframe/JCL.
• Working knowledge of UC4, Applied Dynamics, MQ, Main View, Connect Direct, Logic Monitor, and Service Now.
• Experience with Mainframe and Client Server job scheduling software.
• Knowledge of Network utilities (Ping, Netstat, Traceroute).
• Microsoft products desktop proficiency (Outlook, Word, PowerPoint, Excel, etc.)
• Working knowledge of monitoring tools and best practices.
• Network trouble-shooting.
• UNIX knowledge.
• UC4 Scheduler.
• Mobius via Document Direct.
• zOS/390 JCL, IBM utilities
• Transmission protocols: SFTP/NDM.
• Operating systems: Unix, Windows, zOS/390
• Strong Desktop skills
• Microsoft Office Suite
• 5+ years of OS390 JCL and IBM utilities
• 5+ years working in a multi-platform environment
• 5+ years working knowledge of an open systems scheduling product (UC4).
• 5+ years working knowledge of Mobius/Brio.
• DevOps experience desired but not required.