Log In
Sign Up
Generark is seeking a Lead Customer Service Associate/Administrative Assistant to join our team. This is a fully remote, 1099 position with the scheduled hours of Monday-Friday; 8:00-5:00 PST. The role has a combination of customer service and administrative tasks.
Responsibilities
- Respond promptly and professional to incoming client requests addressing a variety of customer questions by phone and email
- Maintain an updated knowledge of our product line
- Inbound and outbound customer service calls with our existing clients
- Ability to assist with tracking orders, responding to order requests and questions, and addressing technical issues with orders is a must
- Assists with various reporting
- Administrative duties include: reporting, data entry of new customers, updating new customer accounts, etc.
Qualifications:
- A strong customer service background in a call center environment is preferred, supervisory experience is a plus
- Experience providing customer support for products in the solar or electronics space
- Experience providing customer support for retail/e-commerce stores is a plus
- Experience working remotely is preferred
- Ability to establish and maintain good rapport with our customers is a must
- Scheduled work hours are Monday-Friday; 8:00-5:00 PST
Compensation
Salary Range: $20-$25/per hour, 1099 employee
Job Type: Full-time
Pay: $20.00 – $25.00 per hour
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Can you work 8:00-5:00 PST Monday-Friday?
- Do you have experience working remotely?
- Have you provided customer support for products in the solar or electronics industry?
- Do you have experience providing customer support in a retail setting?
Experience:
- Customer service: 3 years (Preferred)
- Administrative: 3 years (Preferred)
Work Location: Remote
