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Description
Available for work? Successful candidates will be working in a collaborative environment working collectively, and exceeding quality goals; accuracy, and attention to detail are imperative while resolving potential account disputes and reconciling member account debt. Requires Intermediate Excel knowledge, including v-look ups, writing formulas, creating pivot tables and macros. A positive attitude and a willingness to contribute to a excellent customer service environment is expected.
salary: $20 – $24.75 per hour
shift: Second
work hours: 12:30 PM – 9 PM
education: High` School
Responsibilities
Member Debt Collections/Dunning Representative
Shift: 12:30 PM – 9:00 PM CST alternating Friday and Saturday – 9 AM-5:30 PM; ex:(M/TU/W/TR/SA), (M/TU/W/TR/FR)
Training Schedule: 8:00 AM-5:00 PM for 4 weeks
Pay: $24.75/hour; Start: 9/19; Duration: Temp To Permanent
- Responsible for understanding member’s needs and delivering intelligent personalized solutions and education that will improve their overall financial security
- Contacts members in all stages of delinquency and across all Banking product lines through automated and manual outbound dialing; receives inbound collections and general servicing calls
- Completes required account verification, maintenance, & document conctact and collection attempts
- Negotiates mutually satisfactory payment arrangements
Requirements
- Microsoft Office: Word/Excel
- Auto Dialer
- Collection/call center experience 3-6 years
- Data Entry 1-3 years (average 8,001 – 10,000 keystrokes)
- Multitask with limited supervision
- Preferred Education – Bachelors
The essential functions of this role include:
- working in a smoke free environment
- working weekends
- Skills
- Problem Solving
- Vendor Management
- Claims Processing
- Telephone Etiquette
- Active Listening
- ERP
- Warranty
- SAP
- Vendor Master
- Vendor Relations
- Vendor Programs
- Fraud Investigation
- validation
- Banking Operations
- Excel Macros (1 year of experience is preferred)
- Excel Pivot Tables (1 year of experience is required)
- v-lookup
- formulas
- Debt Management
- Invoices
- disputes
- B2B Business to Business
- Commercial Collections
- Reconciliation
- validate
- discrepancies
- Account Reconciliation
- Excel
- Purchase Orders
- Purchase Accounting
- Billing
- Collections
- Credit & Collections
- Commercial Credit Analysis
- Commercial Credit Administration
- Accounts Receivable
- Consumer Collections
- Credit Collections
- Dunning
- delinquent
- overdue
- bad debt
- debt
- recovery
- Aging Receivables
- doubtful
- write-off
- Collection Bureau
- Qualifications
- Years of experience: 1 year
- Experience level: Entry Level
- Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].
Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad’s client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
