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At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it’s how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team’s talents.
Radisson Hotel Group Americas is proud to be one of the world’s leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.
To make our HR folks happy… below highlights of few of those typical ‘responsibilities’ and ‘requirements’ you may be used to seeing in other job postings.
Associate Engagement
Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies.
Maintains product consistency by conducting inspections of seasonings, portion and appearance of food
Coordinate kitchen operations with the service for restaurant and banquet operations
Schedules staff based upon forecasted volumes
Works closely with Food & Beverage supervisor to ensure success of Restaurant and banquet operations
Develops and implements strategies and practices which support employee engagement
Recruits and selects qualified candidates
Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Drives employee engagement through the creation and implementation of departmental action plans
Leads staff meetings Ensures that employees provide genuine hospitality and teamwork on an ongoing basis
Provides employees with the tools, training and environment they need to deliver the “Yes I can” service culture
Guest Satisfaction
Develops and implements strategies for hotel’s kitchen and food & beverage operations that support achievement of the hotel’s goals with guest satisfaction.
Develops and implements menu and dining strategies which are aligned with the hotel’s targeted market position
Keeps current with local competition; adjusts menu periodically to create a “point of difference” in the marketplace
Researches customer preferences and develops a menu which incorporates local foods and flavors in an upscale dining experience
Prepares reports summarizing customer satisfaction, etc.
Ensures that proper sanitation practices and documentation are followed
Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
Financial Results
Assists in the development of the annual budget in conjunction with the Executive Committee
Develops and implements strategies for hotel kitchen that support achievement of the hotel’s goals
Monitors status regularly and adjusts strategies as appropriate
Implements annual budget; monitors actual versus budgeted expenses
Recommends menu pricing
Oversees the inventory, purchasing and disbursement of all supplies
Prepares reports summarizing food & beverage profitability.
Physical Demands
3+ years of previous progressive food & beverage / restaurant experience
Strong verbal, written, supervisory and interpersonal skills.
Natural leader, motivator and relationship builder
Collaborative, energetic, optimistic, flexible, and adaptable
Creative problem solver and innovator – ability to resolve conflicts with ease
Passionate about the hospitality industry, RED and the RED experience
Ability to maintain a positive and professional attitude when handling all situations.
Ability to work a flexible schedule that include holidays, weekends, evenings, and special events in an event-driven restaurant
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.
Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.
